Victoria Eye

I wish I could give this clinic a negative rating. I sat in their waiting room for 90 minutes past my appointment time. I finally went up to the desk to ask how much longer and based on the girl’s reaction, they had no idea what was going on. Afterwards other patients told me they are always behind. One guy said he once sat for 2 hours only to be told they were closed and turned off the lights on him. I don’t get how a clinic like this can function. Avoid at all cost.

Absolutely bizarre medical office. Apparently I require 3 appointments in a 4 week span? After being into their location twice for tests that last less than 5 minutes I'm left wondering why this can't be combined into a single visit so I don't have to waste so much of my time driving back and forth? The lack of communication here is also extremely frustrating, I don't expect the receptionists to know or be able to explain why I'm going through all of this without my consent so I haven't attempted to ask them but the people that administer the tests on me have essentially just rushed me out the door without giving me any time to do so? I have also tried to call multiple times to try and ask questions but they're painful and convoluted phone tree has only ever directed me to a line that hangs up without answering? If I was paying for this I would be absolutely livid but thankfully this is all covered, otherwise I would gladly and willingly never go back.

After my 1st surgery I couldn't see. Had to have it re-done. That lasted about a year or so but now I'm having difficulty seeing again. This was supposed to be guaranteed for 5 years but when I called I was told I had been discharged and needed a new referral. OK...did that. Called again and was told I have to wait 2 to 6 weeks for the referral to be processed and they'll call me to book an appointment. Phone staff lacks compassion. It feels like once they have your money, they don't want to deal with you again. The doctors I've dealt with seemed to want to help but getting past the front line people to actually get the help is a challenge. Waiting to see if I need a 3rd surgery from this place! Not enjoyable!

Communication is the problem at this location. I am upset before I am actually in. The lady at the counter says I'll need a driver and the Dr. actually doing the surgery said I don't, it is a quick and easy surgery and I will be done in 1/2 an hour, Waite 5 minutes and you should be ok !! I get a phone call the day after the conversation a lady calls a says it will be at least 1 1/2 hours and now I need a driver. WHICH IS IT ?? NO NOT RIGHT . I Ok 'd an appointment for 7:45 am, thinking its ok cause its only me that will have to get up at 6am, cause I live at least 1 hour away and rush hour ##@@% , but now I will have to get my wife or Son to wake up that early ?? Which is it ++++++++++

With an appointment I still hade to wait over an hour each time. After you finally able to get the scans the let you sit around for an hour or more until you finally can meet the doctor. Very Bad organized!! But friendly staff.

So far still waiting for cataract surgery, it's been more than a year. With Covid 19, I expected a delay to my scheduled date of May 2021 and tried to contact the office by phone. That is a hopeless experience. Sent an email and we'll see if that works. I have to order contacts again - how many do I need??When I initially went to this clinic I found wait times very long and the customer service very frustrating. The receptionists don't really seem to understand what questions you have and set up needless multiple appointments, repeating tests, until you finally see the doctor to ask the simple question that probably could have been answered with a phone call.I changed my rating because things improved immensely with the general service and my cataracts were done sooner than I expected. The procedure turned out great. I no longer have to wear glasses and the world is a brighter place. Dr. Dam has turned out to be worth the wait for her skill.For all I know, the surgery will be excellent. I could be half blind by then.

First they wanted me to come in for the same exams that the optometrist had already performed. Then I sat for 20 minutes past my appointment time in a waiting room filled with people who had been waiting far longer. After 20 minutes I asked how much longer I would have to wait. 20-40 minutes

If you decide to use this private clinic, be aware that they charge you the credit card merchant fee. Use a debit card and ensure your debit card has a high enough limit so that you avoid paying this ridiculous fee (in my case $88). I had my daily debit card limit increased an hour later but the front desk staff would not cancel the credit card transaction.

Wait until MSP finds out you are ripping them/taxpayers off by overbilling for visits and consults that didn’t even happen. Currently filing a formal complaint.

I wasn't upset about wait times as they took me in very quickly I was sent there on an need to see basis by my doctor ( shingles in my right eye )After a lengthy examI left and before I got to the top of the hill my left eye began stinging and watering so badly that I couldn't drive .I put up with the pain for a few hours until I could not take it any more . I went to Emerg where I was told that my eyeball was very badly scratched so antibiotic and eyepatch for me .Thd attending doctor even stated that you aren't meant to come out of an eye exam worse than you went in .The worse part is no follow up from the doctor that did the exam ...I won't go back that's for sure ...next time I could be blind