Health First Medical Center

This is hands down the best clinic I've ever been to and the best family doctor I've ever had. The staff are all very kind and friendly. Everyone there knows us well and remembers our conditions and family dynamic. It's so nice going into a clinic where I feel safe to share anything and feel respected. I've been to other clinics in the area that were very rude and only seemed to care for one people geoup. I've never had a bad experience with anyone here and we've had these doctors for the last two years.

I found myself in a need of medical attention today, so I’ve decided to visit Health First Medical Centre, just to experience an unpleasant surprise. A clerk at the admission desk asked me, if I had an appointment and since my answer was “no”, she turned me down, advising me, the clinic does not accept any new patients. I realize, this type of medical facilities are not regulated and it is up to the doctor’s discretion to create their own rules, but doesn’t a walk-in clinic by definition accept patients on a walk-in basis and with no appointment required?

Dr. Hartwig has been my doctor for years and I feel incredibly grateful. He's outstanding and mu biggest fear is that he'll retire. I've had issues that took 13 months to resolve because I went to other doctors and were fixed after one visit to Dr. Hartwig. The practice has common issues with high demand and it can be tough to get in as a walk in but as far as I'm concerned the occasional delay is worth it. I'll stay with him as long as he practices and I've stayed with him even after I moved from Surrey to Langley, even though it's a 20 min drive for me.

I try my best to be understanding of hartwig but I can't anymore. You are so rude, condescending, and spend no time with your patients. Every time I speak or see you, I am rushed. Any issue, pain that I have seen him about, he always responds with you are young just go out exercise you'll be good as new". I exercise regularly and still have pain. Undermines my own pain and feelings

This clinic used to be decent a few years ago. Unfortunately, the more recent experiences has gone way down.(both the doctor and staffs has become very unhelpful.) I would not recommend anymore.

I see dr solterman and she is kind and respectful and always does her very best to help me. I love her as a dr and am so greatful for her.

Family and I have been with Dr. Schuurman for many years now. Dr. Schuurman is a great doctor. The only complain is that most of the time when she's with you, you feel as if she's getting ready to run out the door because she can't wait to see the next patient. It's rare that she seems relaxed and seems to give you full attention.Within the last year they've hired 1 MOA that makes the service go from fine to absolutely TERRIBLE.Her name is Tammi. I cannot even begin to express how horrible she is. She is rude, cold, and racist. How do I know she is racist? On multiple occasions I see her dealing with people that are immigrants & have heavy accents and she talks down to them, makes them wait HOURS to see the doctor (even though they have an appointment) and every time (literally) calls to re-schedule appointments. I have confirmed this personally and talking to some of the other patients.My parents have a fairly strong accent and every single time she deals with them (via phone or in person) she is just so rude. Every time she makes them wait close to 2 hours for their appointment and every time my mom makes an appointment, this lady calls in to re-schedule her last minute, ignores any question, and just states why she's calling and hangs up before my mom can even begin to say anything!.Yet, when I make an appointment and see her in person she passes me by quickly, and on the phone she's fine. I don't have a thick or heavy accent at all. Strange huh?One time, one of the other MOA's informed my parents it was their turn to see the doctor and my parents got up, and as the MOA was leading them to the room Tammi quickly stops them and says, No

Been coming here for years! Dr Schuurman and Soltermon are both amazing and have been a huge help. Front desk staff are nice too.

If I could give less than zero stars, I would. Dr R here is awful. As a young person who was suddenly (a few months) suffering from a ridiculous number of new, horrendous symptoms of all kinds, I was brushed off and asked “oh wow you have that many separate problems can’t you pick just one.” I have been disregarded and denied referrals, denied lab work, denied any basic level of compassion or thought. I was told to just wait, she knew it was a virus (with no testing, referrals, etc). She was very wrong as it turned out, it was something extremely serious (NOT a virus that would go away on its own) that is now chronic and effects me every day. I received no apology, simply an “oh well I guess I’ll know for my next patient.” My last appointment with her she started to walk out as I was talking and scoffed at my requests for help with symptoms. I once again was denied a referral to a specialist that I have now seen (thanks to my new family doctor) which helped me immensely. I left with tears in my eyes and swore I’d never go back to this practice or to her. Would never recommend her, the lack of basic human compassion or care that I received is astounding. I also waited upwards of 1.5 hours each time to see her.The only saving grace here is the receptionists were always kind.

Not sure where to begin here. I feel that in most reviews that tend to be negative, thos individuals have a history of rating people or businesses negatively, and find it difficult to post positive experiences. I have had nothing but amazing experiences dealing with the staff at this medical clinic. Yes there are long waits, but waits happen at every effecient business. Now as far as Dr. Schuurman, she has been over the top caring and considerate with me and my family. She genuinely cares about our well being and always gives us the time needed to make sure we are comfortable with the outcome of the visit. I wish everyone that works at Health First Medical a very safe and healthy future as we continue to deal with unprecedented times. Thank Dr. Schuurman and the rest of the staff for all that you do to keep us cared for and healthy.