Getoutside

The staff is extremely helpful and patient! They are kind and really listen to your needs. Have been helped by different members of the staff and couldn’t be more satisfied!

Great selection of boots and sneakers and they have the best selection and prices downtown, the staff are amazing and very helpful with sizing and sneaker or boot care. I highly recommend.

The customer service is awesome! I've placed an order on line. Not only have I choose the wrong size, but I ordered it twice by mistake. Within 15 minutes, customer service replied to me and corrected my order. Quick and polite. I'd give them 10 stars if I could.

Great service I bought my first pair of redwings boots, I believe they are the only store downtown to have such a range of redwings, the staff were more than helpful with the experience the two guys helping me Ben and Cameron were more than helpful especially with sizing and Cameron took me through the aftercare and how to look after my boots, my wife was also pleased with the experience while grabbing a pair of sneakers, super friendly service and I’ll be back.

The lady at the cash had the worst attitude and extremely rude. Despite the fact we were buying shoes.

My go to spot for kicks. So many good buys here over the years. Esp. love the Converse and Red Wing buys. Always check here first before elsewhere. Worth the trip and there's always good stock.

Its a lovely place I don’t know why its the location r the people work thereI see the same pair of shoe somewhere else and still I bought thereI bought three to four pairs from there in last one yearStaff is really co-operative, friendly and helpful

Avoid this place.I usually always try and support local small businesses. Unfortunately this store does not deserve local support. Save yourself the headache and head to a reputable store that has customer service like Nordstrom or buy directly online from the brand.customer service is non existent here. Rude hipster attitude. This store operates as though they do not need customers and do not respect them.I bought $300 Royal Canadian boots from here and after 3-4 wears the laces started to tear. After 1 month I went to the store to get them to help with a replacement lace from the brand but they kept trying to convince me that this was not their problem and was only my problem. All 3 “managers” told me it was effectively my fault from normal wear and tear. I’m not sure on what planet $300 boots have an expected life span of 1 month.Next time I will definitely buy all of my footwear from reputable retailers Not only did they not help liase with the brand on my behalf as their customer, but they made me feel like I was a nuisance and ridiculous for even coming to them with the issue . If you sell a defective product with a premium price tag to a customer , you should take steps to help them with it. They had the audacity to say “it’s only $5 laces on Amazon”. Well, I hope the $5 you saved by not helping me was worth losing a life long customer and I have already convinced 6 other life long customer to boycott your store indefinitely - more to come. Your 3 “managers “ made a great business decision . Good luck in this upcoming recession

Terrible customer service. I returned a pair of converse shoes that costed $79.09 after tax and realized that the sales associate only credited back $69.99 which was the price before tax. When I returned to the store to claim the difference of my full refund, the manager did not apologize nor acknowledged the issue in a professional manner. He expected me to do the math by asking me, How much is that? Oh whatever

I recently purchased a pair of Birkenstock sandals from Getoutside, and I must say, the experience was outstanding! Not only did I find the perfect pair of Birkenstocks, but the exceptional service provided by the staff made my shopping trip truly enjoyable. From the moment I entered the store, I was greeted with a warm and friendly welcome by the Getoutside staff. They were knowledgeable about Birkenstock products and were happy to assist me in finding the perfect pair of sandals that met my style preferences and fit requirements.The staff at Getoutside were incredibly patient and took the time to understand my needs. They provided expert advice on the different Birkenstock styles, materials, and sizes available, ensuring that I made an informed decision. They were attentive and answered all of my questions with a genuine willingness to help.What truly stood out was the exceptional level of customer service provided by the staff. They went above and beyond to ensure that I was satisfied with my purchase. Cameron took the time to measure my feet accurately to ensure the perfect fit, and even helped me try on multiple sizes to make sure I got the most comfortable fit possible. Ella also helped with the sizing process.Furthermore, the staff at Getoutside were not pushy or aggressive in their sales approach. They genuinely cared about my satisfaction and did not try to upsell me or pressure me into buying additional products. Their focus was on providing excellent customer service and helping me find the best Birkenstock sandals for my needs.In addition to the outstanding service, the store itself was well-organized, clean, and stocked with a wide selection of Birkenstock styles and sizes. The staff made sure to sanitize the sandals and the fitting area, ensuring a safe shopping experience.Overall, my experience of buying Birkenstock sandals at Getoutside was exceptional. The staff's knowledge, friendliness, and commitment to providing excellent customer service truly impressed me. I highly recommend Getoutside for anyone looking to purchase Birkenstock footwear. I will definitely be returning for my future footwear.