budget car truck rental, Thunder Bay Intl Airport (YQT)

Showed up to pick up my vehicle and no one was at the desk. They had a sign out noting “we’ve stepped away, but will return shortly” waited for 45mins, but no one ever showed up. Called customer service, they didn’t have a local contact and couldn’t do anything to help.

They charged $10 per day (for 8 days) for an additional driver because one credit card wouldn’t work and we used a card in the non driving persons name - AND they didn’t mention the charge! I’ve emailed the manager about this and haven’t received a response.

The worst car rental I have ever dealt with, I travel often for work and have never been up charged like this without my permission. I booked a car for 221, and was charged 521. DO NOT RENT FROM THIS COMPANY they will try to upgrade you for many things without your permission and add insurance even if you already have insurance. This is a total scam, if you have the same experience as I have had, contest the charges with your bank. I will never be renting from this company again; enterprise is always the best company to deal with.

Horrible experience !!!! Huge misinformation !!!! I received a phone call from the counter of this rental company suggesting me to pick up my car in advance (my flight landed at 11:45am, but when I make the reservation I said I will pick up the car at 1:30pm). I asked the clerk if I picked up the car in advance and still return it at 1:30pm next day as I originally planned will cause any issue such as paying extra, he said NO. But in fact, what he said was wrong, I do need to pay extra for picking up early while returning with my original schedule, and the penalty for that extra 2 hours is HUGE! More than $130 !!!!!I argued with the customer service on the phone for half an hour and they said they will refund me 50% of the extra charge, should be around $60, but eventually they just refunded me $45, They can't even do the math correctly, or should I say they do the math wrong intentionally?It is the worst car rental experience ever. I'm not saying that clerk is mean, maybe he is a newcomer and really not familiar with the policy or he misunderstood my question, nevertheless this is the most horrible rental experience I had.Listen up Budget Car Rental, if you are suggesting some changes on the reservation to customers, tell them other possible relevant changes to the policy or payment carefully, honestly and in detail.

I would like to give 0 start for the service I have received,There is difference between the price what we agreed for and the bill say,Note : save your self, I have paid over 350 for 2 days, it was sedan,without winter tyres on it