Flooring Canada

They gave me free delivery when my flooring was delayed/late to arrive from the manufacturer. Then approximately 2 years later, when I was going to finish the last part of my project (2 small bathrooms), I opened up my last few boxes and realized there were manufacturing defects.... probably a rare/unlucky scenario. The manufacturer didn't want to replace the boxes because it was so long after (which I understand), but Flooring Canada went up to bat for me and got them to provide the replacement boxes free of charge. I'm very thankful for this as the cost had gone up substantially since my initial purchase.The above 2 issues were not the fault of Flooring Canada, but they did what they could to make it better. Would highly recommend this flooring supplier! :)

Great customer service, the staff is very friendly and we are very happy will our purchase. We didn’t have to wait to long for them to bring in our flooring. Our wait was only 2 weeks which was really good considering we bought it during the craze of renovation during the pandemic. I highly recommend flooring Canada, specifically this location.

In all my years of buying types of flooring, I have never had the service I get from Jason! He is so friendly, knowledgeable and always has a smile! I don’t waste my time looking elsewhere now as they have the best prices in town and great quality!Thank you so much Jason! Service these days are so valuable!Meemo has done work for me a few times as well and I highly recommend him too! Always finds the best way and best recommendations for the job! He is the best person to do any job for your flooring needs!

We have nothing but amazing things to say about the staff and installers of Flooring Canada. Jason and Robert walked us through from beginning to the end of the flooring purchase process for our new home. So kind and patient during a stressful time. Corbin and the installers, Meemo, John and Moe all were very professional and went above and beyond for us and our family. They had great attention to detail and there was no need to address any issues when they were done. VERY HAPPY with Flooring Canada!!!Thank you very much.Denise & Fernando

We ordered carpet with Installation and laminate. We are so happy that we were working with Flooring Canada. The staff is so friendly and professional. Good price. And installation was quick, very professional and amazing quality. Thank you very much to the Team of Flooring Canada.

Flooring Canada installed new flooring (after removing carpet) in February 2022. They did a wonderful job. The installers cared about doing all the work quickly and perfectly. I have had no problems with any of their installation. I highly recommend this company for any flooring jobs.

A huge thank you to Jason for his excellent customer service. My sister had her entire floor redone. She couldn't be happier. Meemo and his crew did an amazing job of the installation. They went above and beyond. It's more beautiful than expected.Teresa helped with the new countertops and they are gorgeous. Would highly recommend this business and wouldn't go anywhere else.

Had a great experience initially with sales and booking installation. Installation was booked for November 1st and 2nd.Booked our 2 dogs in a kennel for those days.My husband accepted a job offer in Ontario and we were now going to be leaving our condo on November 5th (luckily after the floors were supposed to be done). Booked real estate photographer for November 3rd.November 1st: some of the levelling compound poured, installers would return to finish the job the following day.November 2nd: vinyl plank installed in living room. Installers left to another job and returned to pour levelling compound in bedroom, would require another day to finish. Extended dogs kennel stay by a day, rebooked real estate photographer for November 4th.November 3rd: installers called to inform of family emergency and that they would not be coming. Supervisor was unaware of this and said he would have them come in anyways. They did not show up at all and supervisor then promised they would be in early the next day and finished by noon. Extended dogs kennel stay by ANOTHER day.November 4th: only one installer working in the morning, second installer arrived after lunchtime and took until 5pm to finish installing vinyl plank. No baseboards were put on at this time. The real estate photographer agreed to photoshop baseboards into photos. Installers were measuring for baseboards when had to leave to go pick up dogs from kennel.What I returned to find was APPALLING. See attached photos. Disgustingly dirty baseboards of the wrong size were installed. Many baseboards were cut sloppily, there were corners cut THE WRONG DIRECTION, some places had no baseboards installed at all. Not a single piece of quarter round or the custom area around our sliding doors was installed, which we had paid for.We spoke with the supervisor and sent photos, which he agreed were awful. He promised to order the correct sized baseboards and contact us for reinstallation as soon as possible and apologized for the inconvenience. It took until November 18th for another installer to come and fix the mess that was left behind and while our real estate agent was kind enough to let the installer in (the new installer was also shocked by the poor quality of the work) and send me photos, it should never have had to happen in the first place.I appreciate that they made it right in the end and compensated us for our troubles. I still would not recommend using this company as it seems they were very timely with taking your money but took their sweet time to rectify issues. I could have done a better job installing baseboards with no experience. As a 5 month pregnant woman that was moving across the country this whole experience contributed to a ton of stress and sleepless nights that I won’t forget anytime soon.

Thanks to Meemo and his crew for a great job on the vinyl installation. They were efficient and meticulous and cleaned up after. Very pleased with the result. Five stars and would definitely recommend them.

We just had our carpets replaced in our house by Flooring Canada - from the moment we walked into the store - we were provided with the BEST customer service by Jonathan. He shared his knowledge on all the flooring, underlay etc. Provided us with some samples to take home. Once we decided which one we wanted they quickly scheduled a house visit for a detailed measurement. Very professional, diligent and kind. They were understanding of our budget and worked with us to find exactly what we wanted. We had our carpets installed a few weeks later and the installer Omar and his son did an amazing job removing the old carpet and installing the new carpet. It was accomplished in one day! they worked very hard to get it all done, vacuumed up after, so it was perfect once completed. They cleaned up the areas and left it in perfect order and ready for us to move everything back into the rooms. Our home is exactly as we envisioned. We can't thank them enough for their great service.