Wet 'n Wild Pools & Hot Tubs

Thank you so much to Shelly at Wet n Wild for her exemplary customer service. I called to inquire about something for my pool and Shelly happily stayed on the phone with me for 20 minutes and not only answered my questions but educated me on things I didn’t even know to ask about. Thank you so much, I appreciate it more than you know. I will be coming here for all my future pool needs.

Not a very good store to deal with. Once your warranty is done they don’t care. I stop going years ago due to bad service. Had to call them as some of the uprights/posts are coming undone. Told not to worry. Well I am as I don’t want the pool to collapse. Guy didn’t care. So i no it go there for your pool.

have been trying to get price and delivery on some parts for a hot tub for two days now and am told after the fifth call that these things take time". I realize that

We had a very poor experience with Wet n Wild. We scheduled a pool opening and didn't receive proper communication on what we needed to do to prepare for the setup. The crew showed up unannounced and proceeded to do the work. Even though the pool was not completely full they still put the opening kit in, which they charged us $30 for, knowing that my husband would still have to clean and vacuum the pool and then backwash it, thereby negating the usefulness of the opening kit. When the bill came, they also charged us for their travel time, which we had not discussed with them. Following the set up, my husband and I had some questions and concerns we wanted to ask them. We tried to get them on the phone for the next week and when we did they were rude and unprofessional. If this is how they treat first-time customers, I have a hard time understanding how they have long-time patrons. Do not book Wet n Wild

Can’t praise Don and his team at Wet ‘n Wild enough.Don helped me out of the goodness of his heart where so many other companies in Sudbury did not.Staff in store were great; Perry guided us and really just had a no nonsense approach to just getting into the maintenance side of things.Based on my experience I would recommend everyone looking for pool maintenance and set up to give the team a shot!Thank you again!

From one customer to the next... if you are interested in having a little piece of heaven in your backyard aka a hot tub, this is the place to buy it! From the exceptional service, amazing field service technician, to the warranty process- this business has it ALL!!!! I was guided through the process of buying with ease. Two years later we had some technical difficulties which were dealt with very quickly and the warranty was honoured without a single thread of difficulty!!! I am beyond happy with the service technician Mr. Chamberlin, the warranty process and the sales process! Thank you very much!!!

I spoke with Perry regarding the purchase of a hot tub and above ground pool. I found him to be extremely knowledgeable, personable, and professional. He provided detailed information and pricing without any sales pressure or tactics. Highly recommended!

The owner never pays his bills. He owns nothing in his name. He keeps screwing people out of their money he owes. DO NOT BUY ANYTHING FROM HIM!!!!! Beware. I had to give him a star as I couldn’t warn people about this creature

Top notch customer service. I will go back each time I need something for my hot tub.