Blue Car Rental

Taxi #81. Has a big sign that says “THANK YOU FOR NOT SMOKING.” Yet the inside of the car reaks like cigarettes and smoke. Disgusting. Almost threw up on the ride to the airport. Driver also hacked up his lung multiple times on the ride. Smokers cough. Disgusting. 1 star.

Taxi #58 The taxi was right on time. The taxi driver was very kind and helpful. A nice way to end my trip in Victoria!

No complaints! I booked a cab in advance and arrived to the airport in time.

Called 40 min ahead of time for pick up at ferry terminal. Cab never arrived for 25 min after requested pick up time no call. Almost missed flight because of this.

Below is my personal opinion so hopefully, Bluebird cabs improves customer experience.I was very happy looking at the 3+ rating on Google so booked this taxi service. Got a message about cab location and tracking map. Showed 6 min ETA. Got suspicious when still showed 6 min after 15 min. It was too late by then. Called the number and was prompted to contact the driver by pressing 1. The driver picked up and said had no clue that he was supposed to pick someone. Also, understood less than half of what he said and he appeared to have been issues with speaking clearly and continuously. I am not speculating but the way he spoke certainly made me doubt if he was even in a condition to drive.I had to call again for another cab that arrived late. Overall, late by more than 30 min. Missed my flight! My all connections are now tight. I understand this might not be a deliberate attempt, however, not having enough proactive controls in place is NOT an exception. The technology is worthless if customers are expected to track and become anxious by minute. Not user-friendly.

Great rental service, friendly staff, very helpful..

Always on point, great customer service. Way better than Avis.

Worst cab service! Took more than 50 minutes to arrive. Had to call 5 times, every-time someone picks up and says sorry the cab picked up someone else. The motto is reliable service- not at all reliable. Won’t advise it for Victoria. Can’t even guarantee a ride, might as well miss my flight.

Arranged both trips to and from a restaurant. Trip there was fine but trip back home was not. Driver showed up on time and was asked to wait 10 minutes while we paid the bill. When we tried to find him, he left. We called and they said we were a no show" despite having told him 10 minutes. However they said he'd return in 15

Nice friendly service staff clean car