Key West Ford Service

Took my Escape in to get a recall fixed on it...2 days later the battery died and is in dealership mode". Not impressed. Never had an issue before."

Bought my car here in 2012. My mom always joked that ford was found on road dead. But ive been very happy with it and the service depo has been keeping it running smooth.

Very good customer service! Spent time on the phone first to go over my Ford Pass features. Them service garage did a good job in a reasonable time frame.

DO NOT USE SERVICE CENTRE!!! (Unless your car is under warranty and the fix is free) Otherwise as soon as your out of warranty your getting ripped off. take your FORD to literally to any other mechanic that has diagnostics and fully services Ford cars/trucks. These guys will literally rip you off. Had a huge quote well over 5k for all these jobs they made up. Took it to another guy for a second opinion and there was a possible purposely done or, at best, fully neglectful mistake from the FORD mechanics and this good man fixed for literally a penny and manically cars fine. These guys give good mechanic shops that I never new existed a terrible name.

I booked one week prior to the appointment for my car service, I described clearly what was the issue with my car and what I wanted to be done with the lady on the phone. She confirmed the availability and set up the appointment. On the appointment day, I came on time and the guy there told me that the transmission mechanic was booked for the whole week and I could not have my car checked within that day!?! Then what is the point of setting up the appointment? When I left, the guy told me that he would check the availability and give me a call within 2 hours to set another appointment for me. Here I am, 2 days later, still no call... What a joke.

I have used Key West service many times. They are professional and courteous. They quickly isolated a problem with my truck and it turned out to be a very simple fix. This showed me they are honest and reputable. Booked appointment early in week, and they fixed it fast the day I brought it in. Thank You Service Dept. and the nice fellow who booked me in....

Found my car stalling out of the blue, and they were willing to hold on to it overnight and run a diagnostic despite the sudden notice. They were the only one out of 3 locations that were able to isolate issue (Crankshaft failure), and explained the costs and alternatives of each step to move forward with. New Crankshaft sensor works perfectly, many thanks to Jeff in Services!

Can't fix the actual problem of our Ford Escape going into deep sleep, blames the battery we purchased...what a joke. An attitude adjustment is also needed with a particular service personnel there. Worst service ever and I have taken my vehicles there for many years but has gone downhill in recent years. Would not recommend taking vehicle there for service and will make a point of purchasing any future vehicles somewhere else

Have always had Vic be the service advisor for my Ford Transit 250. As a fellow operator in the mechanical industry (HVACR Tech, gasfitter) I could tell Vic's explainations of my vehicles health were from a sound operational standpoint and not profit driven. Advice came bundled with worse and best case scenarios to keep me prepared. Any findings on the vehicle were corroborated with my own experience driving and inspecting it. If Vic represents the Key West Ford service experience then I can highly recommend them.Note that inspection and work are quality but not necessarily timely. This has not been an issue for me, but be aware if it is for you.

Really disappointed with my service experience. Of the two issues on my vehicle, they were only able to diagnose one (another location found both problems promptly). Over almost a week of calling to follow up on the ongoing issue, I was consistently unable to speak to a service advisor, was twice promised a call back from the manager which never came, and was at one point told I had an appointment booked which I later found out had never been scheduled. Save your time and money and go somewhere else.