SEPHORA

This location has the worst customer service ever!!! What a drag because I had money to spend in their store!

Very cluttered and narrow paths. When it's busy it's like a maze trying to get to where you want to be. The space is too small though for all the displays/products so it's not really their fault.

Super crowded space and very overwhelming. I'm sure if I already knew about the product it would be wonderful but for me it was too much... Maybe once I learn a bit of the jargon of the beauty world, I will return. The staff was nice but just not a space for me

I am always overwhelmed by the selection. Never know what to get unless I am looking for something in particular. The perfume scent was overwhelming had to exit fast.

Went here because I thought the staff are highly trained and experienced. What I got was an uninterested, snarky, inexperienced 20 year old who kept comparing me and my look to her mom. I wanted help finding a particular shade of lip stain as well as help with eyelashes. She would pick up a shade, put it on her own hand and then quickly put it away without letting me try it on my hand or even really look at it on her hand. Even the cashier wouldn't smile and was miserable. The owner of this shop needs to be fired and the whole staff needs to be retrained. I will never go back. Just go to shoppers or the bay and you'll get much better service and advice.

Excellent staff, not yet tried the product I purchased.

This review is VERY overdue because I have had multiple pleasant experiences at Sephora with this one particular employee and all the girls are the same as far as kindness goes but Tianna is so great to converse with and she encourages you to try the products and play around with them and also shows you different products that are not super marketed but are absolutely fabulous. She is so sweet and bubbly and makes the experience that much more exciting!

Was really disappointed to find out that Sephora’s return policy for Christmas only accepts the return before January 15th 2023. I received a benefit eyeliner and mascara as a Christmas gift and did not even receive the gift till past that date, as it was mailed to me and delays with mail over Christmas should be expected. Even if I were to have got the gift by Christmas, December 25th - January 15th is 21 days which is not an extended time at all, that is less then 30 days (normal return period time). The gift was purchased online, and are both not opened. I don’t think it is right to have such a short “extended” Christmas return period if you are asking for a store credit for the products you received as a GIFT as I have no control over when the gift was purchased. If you are going to offer an extended return option for Christmas it shouldn’t start in November and you should have different rules as most people won’t get the gift till December 25th so the return policy should at the bare minimum at least start on that date. This will influence asking for gifts from Sephora for Christmas in the future, as I really don’t find that fair or reasonable in general but especially when someone does not live close to a Sephora location.