Western Coast Insurance Services Ltd. | Home, Car & Business Insurance

Fast and convenient place from my house and worked quickly.

Came in with a rather complex issue and was immediately sorted out. My agent Christina Brook was awesome to deal with. I am ignorant to matters of insurance and she took time to explain everything.

We are trying to buy car insurance here and they have multiple people working but only 1 of them helping customers. The others are just looking at everyone waiting, and smiling. The wait time is way to long and the people here dont care that the waiting room is full and there is a line out the door. 0 customer service. I would recommend not coming here for any insurance because if they dont care if they sell you insurance they wont be there to help you if you need something down the road.

Mridul was so helpful and patient as we went through the tedious steps of gifting a vehicle to my son. He is knowledgeable and knows how to treat customers. Thanks!

This place is not concerned one bit with the customer. I have been here waiting 1 hour. In that time two people were served while four people have waited. Two others came and gave up (good call).The entire time there has been a New Agent in Training". Fair enough. We all watched as this training took place. The trainer then stands up to apologize for the wait

I regret purchasing my renter's insurance through them for a condo I moved into in June 2020. I experienced a flood in early October 2020 and the insurance adjuster assigned to my claim was extremely rude and dismissive. I don't understand professionality of an insurance adjuster walking through my unlivable condo one week after a flood and insisting I move back in when no restoration had been completed, and renovations had not begun. The bathroom vanity hanging off the wall she told me to be careful around". I ended up moving by the end of the month instead. Now I'm trying to cancel the policy

I don't usually write negative reviews, because I know mistakes happen. But in this case these guys added insult to injury.They asked me to wait in my car before I could be served, due to occupancy limits. Fine, that's okay.But after 20mins I didn't receive a call from them so I went inside to ask if I could come in yet. The lady who answered the door was super rude about it, and she flatly said I shouldn't have come on a Friday afternoon to get my car insurance done. She said my name on the waitlist was skipped and they wouldn't do it.I asked her why she didn't just tell me that when I arrived, or as I waited in the car outside their door like they asked me to for 20mins! She just said you're going to have to go someplace else like Walmart".Definitely won't be coming back here again."

Great customer service. Mridul was helpful in giving honest opinion with options suitable for my needs. Definitely recommend this location. Keep it up.

Good people but confusing when you come in. No one there and no sign to direct people. A sign would make sense if they don't want to pay for a Front Desk person.

I called to get a quote. They made me go to their website and fill out a form to request a quote. Someone did call me back several hours later and gave me a quote. When I went to actually get insurance the next day, the actual cost was almost double what I was quoted. Not sure what happened there, but there was nothing about this experience that would interest me in giving this company any more business.