Factory Direct Medical

Due to my bad knees, I couldn't go anywhere without pain. Then I discovered the Atto Scooter which I purchased from this fine company. It's been fantastic, for now I'm able to put the unit in my car and go anywhere. Allan, their sales representative, was most helpful and is someone who really cares about his clients. I encountered some minor problems that I was unable to solve myself. He took care of it and solved the problem for good. This is a great company to work with and I strongly recommend them.

ATTO Sport Mobility Scooter with Max upgrade. Amazing! Love it! I am 5'9, 250 lbs, it fits me easily. Love the design, a must for travel. Get the cushion, underseat storage bag, and backpack!Victoria Feist, BC, Canada

I ordered two items on line. I realized after the order that the attachment only saved one prescription for the sales tax refund. I emailed them and told them the problem. I received a reply they would look into it. When I received the tax refund it was only for one item. I have repeatedly phone and emailed to rectify the problem. No responses and no call backs. When you phone, there is no live person. You just leave a message and no one gets back to you. Their products are good but their customer services is lacking.

Factory Direct is the only company that I could find in Canada that carries power wheelchair covers so I ordered one for my father online and the process couldn't have been easier. Though delivery was super speedy, unfortunately, I received the wrong model. I emailed customer service and the issue was dealt with professionally and within days, I had the correct cover along with a return label for the incorrect item. All in all Factory Direct Medical has excellent customer service. I wouldn't hesitate to shop there again and definitely recommend them.

Al was awesome in helping us get a scooter adjusted to fit my fathers needs. Everything was seamless from delivery to follow up. I was very frustrated with the Shopping Channel's customer service, but Al made all those frustrations disappear. Thanks very much!

SAVE YOUR HARD EARNED MONEY, DO NOT BUY HERE.Very disappointed after my last purchase. They had a sale for black Friday 2021 and I purchased a bit more than $500 worth, for me and some relatives. Well after the stockings came, one had a hole in the heel. Embarrassed as I was (since it was part of my mom's Christmas gift) I turned back to this company and asked what could be done. Their last email was early Jan, where they asked me to cut out the defective stockings in order to get a replacement, till date I've not got any answer from them neither a replacement of the stockings that I chopped off. DO NOT RECOMMEND, rather buy it off amazon, even if it comes from USA and takes longer, at least I could have returned these and gotten a new one.

I needed to have a support sock I went to Kene Medic an specialist did the measurement who estimated the price will be more than $200 + tax.I went to Canada medical their specialist did measurement. I paid $175 for it. I received it 2 size smaller than my size. I went to store they said there is no return for safety issue. Their policy for return for some items that it does not have safety issue, the customer will not receive the full refund some percentage will be deducted. They said this is their policy, they are employee they have to follow the rule.I call sigvaris and told them the stories. They advised me that I can purchase the same support socks from the Factory direct. The factory direct charged me $95 for the same support socks that Canada care charged me $175.The people who wrote in their review that the are happy from customer service of the Factory direct. They ignored this company tried to charge their customer the minimum amount and receive the minimum profit.I bought universal adaptor from the Best Buy for $39+ tax . I ordered from factory direct for $12.I believe some people by criticizing Factory Direct they plan to cause the company such as Factory Direct become bankrupt in order the other companies who charged double become richer and fatter.

Excellent quality, comfort and feels safe and secure. Ordered 3 layer masks a few times with filters. Once they forgot filters and promptly corrected and mailed them out with no hassle. Super happy with this company and customer service. Highly recommended.Recently because I do mobile massage and want to be even more protected, I've ordered N95 masks. They are super comfortable and fit very well. I feel confident going into people's homes protecting both myself and them as much as I can. I was very pleased to see they sell rapid tests, which I've ordered for future when I travel to Ontario to see my family. I'll be able to test when I arrive back in BC to be more secure in protecting the vulnerable people I work on.

We are very happy with our new re-useable organic and hypoallergenic cotton face masks! They fit very well, have a good seal with the adjustable nose pinch bar and stay in place well. They are also very comfortable!Masks arrived only 1 week after placing order. Any email questions I had regarding use of the masks were answered promptly within the hour.Excellent quality and service!

Recently, I received a compression support socks from the factory direct with the same good quality and the the same price that I paid 5 and 10 years ago to another medical supply.At the present time, the other medical supplier increased the price of the same brand name twice more than 5 and 10 years ago.I prefer to stay the customer of the factory direct who provide good quality products also they get the minimum profit for themselves, in addition that they have very helpful customer service.