Shoppers Drug Mart

The pharmacy here on quinpool shoppers is the worst I've experienced, they quote insane wait times of 3 hours and longer to fill your prescriptions. They forget you called, forget to call you back when they say they will and worst of all forget to fill your prescriptions making you wait multiple times and many hours and they blame each other in-front of you! this place desperately needs management or just needs to shut down, your time is valuable go anywhere else, AVOID this shoppers.

I visited the store for US visa photo. They clicked the picture without an arrangement for light on face, and it turned out to slightly darker face in photo. And their computer can not adjust to brightness, contrast or colour tones.I would suggest to check the picture before printing because its to expensive (28CAD for just two photos).

This pharmacy seems like it’s very poorly run. Takes days to fill a script. They tell you your prescription will be ready on a certain day, and then they tell you it’s not ready and to come back tomorrow (for multiple days). I have been coming here for about a year and I’m definitely going to switch. They seem understaffed and overwhelmed, clearly there are some deficiencies in their management. I commonly have to wait minimum 30 mins to an hour when I come to pick up prescriptions, which are supposed to be ready. Don’t come here if you’re in a rush or you need your medication the same day.

The Quinpool Shoppers Pharmacy has gone to complete trash. Seriously, AVOID AT ALL COSTS. I've been a loyal customer of this location for many years, but as most of the other recent reviewers have already said, after a recent change of ownership/management, this place is a total waste of time. Very poor customer service, very difficult to get and deal with on the phone, and I don't think a single one of the new employees knows theie a$$ from their hats. I've given them at least 8 months to get their operation in order, but instead of improving, things are getting worse and worse. As of early this evening, I've moved my business elsewhere.

The old lady (manager maybe) was extremely nasty to me when I asked about the moneygram service when I was in there yesterday (Nov 26)morning. It said here on Google Maps that you can accept money grams and when I went in to ask about getting mine she told me, in a very toxic way, that they don't do that there. When I showed her on the google maps, via my phone, that it says it the opposite, she got even nastier with me. No apology for me being mislead, nothing but toxic and angry responses and energy. Horrible customer service; I will be avoiding this shoppers from now on.

Tried to fill a script for my spouse - said they were busy dispute the store being empty. So I left it with them given the urgency and came back about four hours later to find it still not fufilled- was told by the other pharmacist that the women didn't actually do anything with the script and just left it on the computer and went home for the day(didn’t input it into the system). He then told me I was told that I could leave it with them and come back in the morning but I figured the script would disappear" suddenly and would be tossed. Avoid this place if you want your scripts actually fulfilled.Edit to add - the copy and paste response from the owner is laughable. The mistake could of cost my partner his sight

Avoid this pharmacy at ALL costs!!! This has been my family’s go to pharmacy my whole life, but recently the management changed and all the usual pharmacists left. Since then they have been running this place into the ground. Need a prescription? It’ll be a couple days. Want to call to fill your prescription? Good luck! They’re “too busy” to answer the phone. Going in to pick up a prescription? The line will be down the aisle, you’ll be there 1/2 an hour at least, and they WILL pull up the wrong file. If you’re sticking with this pharmacy, god speed.

HORRIBLE shoppers!! Do NOT waste your time here.I don't know what's happened in the last 6 or so months, but this place used to be OK, and now it is a nightmare to shop at. Despite the store always being nearly empty, they can not fill a refill on time. It suddenly takes DAYS. If you try to transfer a prescription there, you'll have to go in and make sure they got it, because they no longer seem to know how to receive and process transfers, or they just leave it not done for weeks. Sometimes they point-blank LOSE your script!!!The wait time to pick up your meds is beyond ridiculous... The store might have four people total in it, and they will all be in line at the pharmacy for over an hour waiting for a refill.Shoppers charges the highest prices for any prescription medication, yet they offer the worst service. I'd advise you to go to Costco or use Telus virtual pharmacy - they both deliver right to your door, and for MUCH LESS than the price of going to this AWFUL shoppers, which is wild!!! Boyd's on Agricola is also much much better than this place, and the customer service at Boyd's is top notch. I would recommend going almost anywhere but here.

I visit to click passport size photo, it was a good experience, especially with the supervisor named Julia and one more girl I don't know her name of her she wore a black outfit and had long hairs. The way of talking was so good and respectful.

I’ve been a loyal customer for many years with all my prescriptions filled without issues, until recently. The familiar pharmacists seem to be gone and I get the feeling there’s a new team who may not be as experienced. For example they failed to bill one prescription through my insurance and when I called about it the phone went unanswered over several calls over two days. I’ll give it some time to see if things get back on track but am already looking around for a new pharmacy in case things don’t improve. The main retail area of the store is as good as ever.