Xerox Canada

We are a local print & business centre with multiple franchises in Canada, US, and worldwide. Our franchise store has been a Xerox customer for over 10 years, and customer service has been deteriorated every year. Staff changes and turnover is frequent and with no follow ups on how your machines are working until the contract comes up and then they want you to sign another lease for a larger capacity machine that you do not need just to get their commission. Our lease came up and our monthly direct withdrawals stopped, so I made an inquiry as I kept getting demand emails from Nayan Parekh (Xerox Collections), and finally got a hold of Michael Sjonnesen (Account Manager). Xerox through these two representatives messed up our relationship, and I do not recommend working with this company. I wanted to buyout the remaining value of my C60 Printer, but the way the information was presented, it is not worth it. I'm deeply disappointed in the company and it goes through restructuring and takeover activity in these COVID 19 times.

Not a good customer service!!!! I tried to order new toners and more and was hang up on 7 times by 3 different people! It says that the calls are recorded" but if everything was recorded

I had the absolute pleasure in dealing with Shelley Moore. She was attentive, friendly and resolved all my concerns.thank you Shelley

Be very careful before you sign with Xerox. They used to be reliable and if you had an issue you could get help. They started outsourcing everything and FOUR HOUR TURN AROUND TIME become FOUR WEEKS. Four machines and none of them work. Horrible horrible horrible horrible service.

The guy who posted EXCELLENT CUSTOMER SERVICE" either works at xerox... or has shares.. lol there is nothing excellent about the customer service you get... you will get transfered to 7 different departments before getting help

We have been trying to get a copier for 10 days now... and cannot find anyone to help... it is very frustrating.. Anyone wanting their service should not have to jump through all these hoops...XEROX third party suppliers need to know this... 10 days??? Ridiculous

Worst customer service ever. All I wanted was a toner refill and I had account number. Was transferred 6 TIMES and then the last person just connected without saying anything. When I finally asked Hello? they seemed to not know how phones work, asked what I needed, then without warning put me back on an indefinite hold for 45 minutes until another random person got on and said they would transfer me to billing. When I asked I just spoke to billing and they transferred me to you

Worst experience with the Credit Manager, who is unable to make proper decision, her staff puts company's business on hold. Mr. Quericshi, did not get up from his chair in April, 2020 to send me a note via email to advise me that my Invoice was past due......but he advised my sales manager that my account was suspended because I did not pay my invoice from march/2020., that is how lazy he is. When people start working from home, it seems that they don't really care. I advised this to the so called Credit manager, that is not my fault and i have been paying my invoices on time, this invoice never made it to my office when the Covid started March 15th, 2020, your staff should have sent me an email to remind me of the past due invoice. I sent another email to the credit manager, NO RESPONSE. That is how good she is. VERY VERY BAD SERVICE. After dealing with Xerox for 25years this is what we get. HOLD MY BUSINESS.The Sales Manager wants to upgrade my Machine.......Very Sad.

I don't think I come across a more inept and inefficient technical support service. It's as if they are trying to be the worst and most inefficient. Never ending tickets, new ticket numbers, new reference numbers, and then when you're transferred there is no reference or ticket created. Bizarre and highly incompetent at every level.

I am completely dissatisfied with the work of the customer service. I made a request to the company to send the equipment repair technician. Moreover, the technician does not come for the second day, so they do not inform me about this and do not give any information. But every time I get a serious promise that my request will be transferred to the control of the manager who will call me back in the shortest possible time. My printer is on warranty plan. Within two working days, work in my office is almost paralyzed. I continue to call the company, but so far unsuccessfully.