Mercy Medical Clinic - South Surrey

Absolutely atrocious customer service. After finally being able to book an appointment with them for our newborns infection, we never got a phone call the day of. The following day my wife called back and was put on hold, then someone picked up asking what do you want"

This is the worst clinic in Surrey. Doctors don’t give AF. Get you on and off the phone within 2 minutes and don’t even let you explain an issue or ask a question. Front desk has the rudest service. Don’t let you ask anything, and then put you on hold immodestly after answering for 15 minutes. Busy apparently? Wonder what they could possibly be doing?Try booking an appointment with the front desk. Good-luck ever getting a call back. Absolutely ridicules clinic, extremely unprofessional and do not recommend.

This review is specifically for Dr. Chen. I can’t believe the unprofessionalism of this clinic. I called in order to get a prescription filled. Called the pharmacy it was supposedly sent to. No prescription. Called the clinic again, the receptionist said she would talk to the doctor. Called the clinic again a few hours later. No prescription. Called the clinic again and they closed an entire hour before their closing hours posted. So don’t even bother with this clinic as the doctor can’t even do his job.

Both of my small children developed a sinus infection over the weekend I called Mercy medical 9am on Monday and they got my family in at 10am that day, they are extremely professional have a great bedside manner and maintain super clean facility. We will be definitely coming back, thank you doctors and staff.

My Mom was referred to this office by her regular doctor. Dr. Martin claims he doesn't understand my Mom's English. He had her come back several times because he couldn't understand her. I finally went back with her. It's a 30 minutes drive for us in each direction, every time they want her in the office. Nothing is ever done. She was referred for tests, but this clinic never followed up and keeps asking my Mom to come back to see the doctor. I don't see why we have to see the doctor repeatedly and no action for CT scans is ever made.

Walking Dr. not introduced himself so not sure who was it maybe a lab assistant, dropped my son's test and re-did it again( not really pleasant procedure),did a quick checkup and rushed out of the room, said they will call on Friday with results and never called. I left a message and nobody return my call until now...not recommending this clinic.

I just got verbally abused from a doctor who supposed to help people instead of making people feeling worse. Based on her voice, her age is around 40ish, but the way she worked, and her attitude was worse than a 10 year old kid.She lied or tried to hide her name to avoid a bad review. So if you need to see a doctor, do not trust this place.I requested to talk with her manager, so if you still see this review 1 Star, it is exactly how much they care about you & me.

Im sure most of the doctors are fine physicians, unfortunately the owner doesn’t care if his staff know what the doctors provide. What their level of care is and they will take your money without double checking that the doctor you’ve been placed with has the necessary skills to take care of you. He will also be very rude to you when you are trying to figure out why you paid for a service you weren’t provided. I placed a complaint at the college of physicians, which I was told was added to an existing claim on this clinic. So my recommendation, especially if you are traveling here without insurance, go elsewhere. The Care Max has urgent care doctors and clinic doctors and they charge you after your appointment when you are required to pay. Better care overall.And since you can get rerouted to the other 2/3 Mercy Medical clinics and they won’t warn you. Beware We thought we were making an appointment at the closest but our doctor ended up being at south Surrey. Not convenient especially when we needed an in office visit.

The front desk staff were nice in person, but they only offered phone call appointments despite me saying that the issue could not be diagnosed over the phone. It's impossible to actually see a doctor without multiple appointments

Surprised to read all these poor reviews. Happy with location and easy access. Called and they answered promptly. Made an over the phone appointment for the next day. Dr. called and listened. Made an in person appointment for the following week. In person visit was right on time. Dr was down to business and referred me to a specialist. Specialist called me back the same day. Mercy Clinic followed up with a call in the evening. I was pleasantly surprised!