Sexsmith Medical Clinic

Made an appointment for a prescription refill. They said the soonest they could get me in was a month later. Told me the appointment was for 10am in the morning. I confirmed with the lady that it was indeed at 10, since I wrote it down.I get to the clinic only to be told that I missed the appointment at 8am. I told her what had happened and that there was a miscommunication somewhere. She said they were too busy and if I could come back another day. I told her I couldn't because I was out of my prescription that day. She sighed and told me to take a seat.I wait for 2 and a half hours. 2 and a half hours. Until the nurse notices me and gets the receptionist to call me back up.Are you waiting for someone?" she says.I told her absolutely not

My mom is very sick, I have been trying to call this clinic from their so called calling hours. I have been trying literally from 1:05pm - 3:29pm. NOT once could I get a answer. There is not even a spot to leave a message. It is very important that I try to get her into her appointment early next week as I have managed to get her a appointment with the specialist. What is even more frustrating to find out a friend of ours had a appointment today and happened to be sitting there watching the so called receptionist watch the phone ringing......... but NOT answering it!!! for over a hour!!! I am beyond upset about this. My mom is dying, I am trying to get her the best care and arrange her appointments. When you post that you take calls between 1:00-3:30pm you SHOULD ANSWER THE PHONE, not sit there and look at it.I trust this persons word because he was also in shock as he watched.

I’m very pleased to come here especially with very short doctors up in Northern Alberta. Thank you Dr. Van Tonder and the receptionist for helping me and other patients when they are so extremely busy. You guys are way above and beyond even after hours!!!! Greatly appreciated your kindness

So I missed an appointment months ago. My wife and I were very sick with the flu. My wife was supposed to call and cancel my appointment but she forgot.. understandably she was very sick too.. so when I came in I was approached by a very rude miserable reception lady about a $40 no show fee that had to be paid now, cash only!! Lol who carries cash now a days! Well I didn’t have cash, I asked if I could bring it next time. She then yells at me to use the ATM next door!! Umm NO! So now I’m paying $45 with the atm fees. I had no problem paying the $40, I get it I missed the appointment my bad! And I had full intentions on bringing the cash on my next appointment. Until I was verbally attacked being lead to my “closet” for check in, where the assistant Yells at me for not paying my $40 fee. So now I’m the low life native that is no longer welcome here and my appointment’s will no longer be accepted! As she very rudely slammed the door and stormed off?? I’m sitting there like what the heck just happened??? Very disappointing!! I have been coming here for 15 yrs and these women have always been rude and ignorant to me and many others! I then noticed I left my phone on the seat in the waiting room when I went out to grab it I heard her and the dr assistant saying we Natives cause the most problems and we should have our own Medicare on our own reservations! Like really! They were naming the medications I was on and calling me down where the entire waiting room could hear them. They laughed about putting me in a room they call “the closet”. I guess that’s where they put us low life Natives, And make us wait until everyone else is served! I sat for over an hr!! Usually in and out in 15mins! But now I’m on the dirty list! What a joke!! Guess I’m getting a new doctor! Too bad because Dr V isn’t bad, just his help are a bunch of racist women!! What a disappointment in our little town!! These lady’s need to be fired!! I’m glad to see people are leaving reviews about this place and their employees! I have been in talks with alberta health services and have filled a complaint against these people! The more complaints they get the sooner they can be replaced! It’s really to bad that there is still so much racism in this world. Especially with everything the indigenous people have been going through lately! It really is disappointing…..

This Clinic has been a life saver for our little community numerous times and I am extremely grateful for it. The staff are professional and always do the best that can with what they have. The care for myself and my family has always been exemplary.

The level of patient care and professionalism is immeasurable at this clinic. I feel blessed our family has the ability to reach out to these amazing nurses, doctors and admin staff when requiring medical attention. Thank you!!

I really like the doctors here, I've never had a problem going to this clinic. However, the receptionist (not sure of her name) is really rude.

I’ve been with this clinic since the first day it opened its doors and consider myself very fortunate to have such fantastic care. The doctors and staff have gone above and beyond what is typical of most other clinics.Thank you so much to Dr Von Tonder and all his staff.

I've been a patient for many years and I have never had a pleasant experience with the receptionist.Edit to add: as a result of this review, myself and my extended family's files have been red flagged.

Worst medical clinic. This clinic is the epitome of what’s wrong with health services in this province. Front desk lady Jill is incredibly rude. Don’t waste your time coming here.