The Shoe Company

Staff was friendly and knowledgeable and of good assistance in the shoes and fit I was looking for.

Had a horrible experience Friday evening. Tried to do a return quickly, turned into a 50 minute experience. The sales staff, especially the store manager, were not helpful or knowledgeable. I brought backshoes with the online packing form, they refused to take them. Asked them to go into my online account which showed the product, order #, amount paid, they still refused to accept my return. I needed specific proof of form of payment. I needed the exact e-receipt. A lady in front of me had the exact same issue. She drove all the way from south side and told she could not do her exchange. Why is Shoe company not issuing packing slips with the basic information you need to do a return? Their horrible return policy needs to be changed. And the Skyview staff need to stop being rude and ineffective (not the first time). They are brutal. I will NEVER ever use this location again and probably not purchase from Shoe company in the future. On top of it all, the store manager was fairly close and NOT wearing her mask properly (over mouth and nose). So much for safety protocol. I would rate this location zero star if I had a choice.

Took forever to find my size in any shoe and I am a pretty common 11. Definitely need to stock more average shoe sizes. I was there struggling for a while and not a single staff member offered to help me. Black Friday deals were good and the shoe option selection is moderate, but the customer service here is poor and the depth of their inventory is lacking.

I went to the Skeyview store to buy winter shoe for my daughter yesterday around 5pm. unfortunately I couldn't find the exact size so I asked one of the associates and went to check from back room.Then the surprise happen. While I was waiting she changed her uniform packed her purse and left even without saying anything. She knew I saw her leaving.I know her name but I don't want to disgrace her in public. This is very rude. I will never comeback again.

Shame on you guys. Today around 5:00 pm I went there to get a snow shoe for my daughters. Sadly they didn't have the size that I need on the shelf. So I asked one of the female associate for another size. She told me to wait while she should go and check with the cashiers or some thing like that. Yet while I was waiting her response she changed her uniform, packed her bag and left the store. I saw her while she was leaving the store. But she didn't say anything about my shoes. Certainly she saw me but she tried to avoid my face.Sorry young lady. That is too bad. I know your name but I don't want you to disgrace you in public. Never do this again.

The selection is wide and there is a loyalty program that will allow you to earn discounts on future purchases. I do find the service at this location to be rather hit-or-miss. When I come with children, sometimes I get very helpful service including greeting offer to help find something, pointing out sales, but especially sizing my kids feet to help us narrow our search. Other times, there seems to be absolutely no staff and I can wander for 20 min or more without so much as a hi"."

Staff at Skyview is rude, ineffective, lazy, and unhelpful. Managers (Vivian and Jen) scoff at and mock customers. Very inefficient in processing simple returns with receipts and all packing slips. Money is better spent elsewhere.

Never asked if I need help when I'm here but the prices are decent. Selection could be better for men's formal shoes.