Econo Lodge Inn & Suites

Disgusting experience. When we arrived the toilet was not cleaned and someone left their waste inside toilet seat which my wife discovered when decided to use a toilet. Keeping in mind that we traveled for Quebec Winter Festival for birthday of my wife, that was bad start. I asked he lady in reception to take care of this problem. She said in front of 5 other clients in line that she is alone in the hotel for the night and can't help at the moment (1 person for 70 rooms hotel???l. I asked for another room which she rejected as hotel is fully booked. The she said she will try to talk to Manager and resolve the problem. Meanwhile we had to use public washroom in the lobby and refuse idea of taking shower after 8 hrs trip from Toronto. We went to the city instead and after 3.5 hrs our son called us and said till now nobody sorted the problem. I called to reception and catched some manager named Alexandra who told me she came from her kids to sort my problem. She said that reception lady (who was doing laundry when we arrived) will clean our washroom (so she turned out to be janitorial as well?). She kept repeating how much she sacrificed to come to sort my problem and was not much interested to listen to our problems. So finally our washroom was cleaned after 4 hours since we arrived by non professional cleaner. We had to sanitize it ourselves. Nothing was done to easr our bad feelings and we were offered nothing for all those inconveniences. Full ignorance. Are we likely to stay in this hotel again? Surely no.

Rooms were clean and location is convenient and close to Quebec city. A bit pricey for what you get. Breakfast is lacking and just has some toast and cereal. Overall a good option to stay if you find a decent price.

Great customer service in English lol. Nice and clean rooms with breakfast. What else you want.

Would have have a 5 star, but there wasn’t many options for breakfast. Everything else was perfect! Customer service was awesome and the place is super clean highly recommend.

Booked 10 min away to get out of a Spring Ice storm and got a very nice room for my dog and I. Ample parking for truck and trailer.

We stayed here a couple days last week while vacationing in Quebec. Nice place , modern, cozy beds and decent continental breakfast.Staff was very friendly and accommodating.

A decent roadside stop. A bit pricy though especially if you're staying in the motel building around the corner like we did. Manager was sleeping in the lobby when we arrived at 2am which was a bit strange and not a good look for them. Breakfast was super basic and not worth waking up for.