Best Buy Mobile

Albert Hu helped me with my cell, patiently fixing a problem he had not seen before. Thanks so much for the great service!

Russ was of great help. He gave us a lot of options for a data plan. He was spot-on, reliable, and accommodating. Thank you!

Great store, unfortunately didn’t have a variety of cameras in stock

Great experience. Vinicius went above & beyond to help me choose the best deal even though he doesn’t get anything extra from doing that. All the staff was very friendly too.

Dealt with Diogo. Excellent customer service. He not only helped me with getting me the cheapest deal for my new SIM card plan, he gave me lots of recommendations for many things to do around Vancouver and where to work etc. He was such a pleasure to be served by. Very happy with his service and I will most definitely be back.

Paul and Diogo are super helpful. An employee previously made an error activating a new sim but Paul was really patient helping me navigate both the carrier as well as best buy service.

I was cranky walking in. My phone was smashed beyond repair and I was expecting to be upsold unnecessarily. Just give me a flip phone and let me crawl into a hole of T9 dread, please.Did I ever check myself! The sales rep gave really solid advice and I only spent $200 more than I'd hoped but got way more than $200 value out of it. I didn't feel judged at all or the need to explain my social services worker occupational hazards.The sales rep listened to what I needed (just a phone that won't fall apart upon updates or an client's behavioural emergency please) and hooked me up with an affordable screen protector and solid brick. He even put my screen protector on my phone for free because he does it all the time . . .if [I] have a few minutes just grab and coffee [he'll] be happy to take care of it."Super tight experience that I didn't expect from a big box store. Will totally be back when gravity and my union benefits fail me (3 weeks and as many updates in- still going strong!)I'll always pop into freegreek first but this is my first line for retail phones. Thanks!"

The worst experience ever!!!!I wanted to buy a cellphone, I went to that store. They told me they were out but they could order it online for me to pick up. It was black Friday, ofcourse everything was on sale and I could have bought that cellphone with a reasonable price. So, I paid the whole amount, waiting for my cellphone. They told me it would be delivered within 3 days.So...1 week.... 2 weeks... 3 weeks...nothing. and whenever I asked the reason, nobody responded me, they only said we don't know the reason. After one month when I called them, I was told to come and take the refund!!!! After one month! Now it's not black Friday anymore and I have to buy that item much more expensive.I don't recommend best buy. I would never go there anymore, even I don't wanna see or hear that name!

Had a great experience there, Salvie helped me and he was very friendly, open and honest. He had a bunch of different options for me upgrading my mobile phone and he clearly wanted me to have the best deal, which was very refreshing and has not been my experience in the past. I normally go to my mobile carrier to get a new phone but stopped in there because my carrier was out of the Pixel 6 and I'm very happy I did.

The Best Buy Mobile is conveniently located right inside the Pacific Centre. Right now only 2 customers allowed inside the store. Limited selection compare to other Best Buy stores. The staff were incredibly helpful and friendly.