Highview Residences London

Our loved one joined the Highview “family” in August 2020 when it was clear that her disease was at a point that independent living was no longer an option.Joy Birch, CEO at Highview, and her staff are compassionate, respectful and provide an extremely high level of care in a safe environment. Their patience and understanding in responding to our questions and fears about the progression of the disease has been such a comfort. The staff at Highview have taken the time to really get to know our loved one and have provided numerous recommendations that have enhanced her quality of life.It was wonderful that she could bring some of her own furniture and familiar items with her. This really helped make her feel more comfortable as she began this new phase in her life.Joy has been an outstanding leader throughout the COVID-19 health crisis and has been a strong advocate for the residents and families at Highview. She has kept us constantly informed on public health directives and safety measures put in place at Highview to safeguard both staff and residents. I’ve also appreciated the many opportunities offered to family members to provide input and express our feelings throughout this stressful time. It has been a comfort to know that we’re not alone.Our family is truly grateful to everyone at Highview for providing such wonderful care of our loved one!

Highview Residences has been a wonderful move for my father. The staff is caring, patient, and very kind to the residents. The residents have the best care and our family has peace of mind knowing that our loved one is so well looked after. Communication between all staff members and our family is excellent. We are updated regularly on any changes in Dad's needs. His personal care program is very comprehensive and updated every 6 months to be reviewed and approved by the family. Dad has the opportunity to participate in the various programs at Highview that help him emotionally, mentally and physically. My last point to mention is that the food at Highview is great. My Dad raves about it all the time. Highview provides an opportunity to dine with your loved one (depending on covid restrictions) in a very home-like atmosphere. We are extremely happy that Dad is a resident at Highview. During this time in his life where care and compassion is essential, we have the comfort of knowing he is being so well cared for.

My family had to move my mother to the London Highview Residences around six months ago due to ongoing safety concerns. She was previously in an assisted living facility and the worry around falls and wandering outside was becoming extremely stressful and scary for our family.Highview has the most dedicated and amazing staff I have ever met. They seriously care about the residents and deal with them in a very patient and gentle manner. The staff treat the residents as if they were their own grandparents. The administrative staff is fantastic about communicating with me regarding anything involving the services in Highview and current policies as well as specifically sharing their personal experiences with my mother.Every time I visit my mother she is either engaging with other residents in one of the many activities they organize (such as playing bingo, putting puzzles together, doing arts and crafts, listening to the entertainment they bring in etc.), or she is chatting with other residents in the great room. My Mom loves the great room as she gets to observe all the comings and goings of the residents, staff, and visitors. The number of falls has reduced to very rarely, and there is no more wandering off.They are extremely well equipped to deal with sundowning which is huge for me as I was previously getting close to 10 calls a night from my mother as she was confused as to where she was.The food is all freshly made in front of residents and visitors and smells delicious. Many times they are baking muffins from scratch or cutting up fruit or cheese for the snacks. My mother, who previously was mainly subsiding on Boost, no longer needs it as she is eating proper meals again.I would strongly recommend Highview to anyone who wants to make sure their loved ones are being properly taken care of in a loving manner and engaged in many social and appropriate activities. They enable me to no longer continually worry about my Mom and to allow me to really enjoy my visits with her.

Highview Residence has proven to be the best choice for our Mom. Knowing that she is in the presence of such warm, caring, friendly and fun caregivers has made her stay there very easy for her and us.The staff provides competent dementia care. Mom participates in organized programs as well as “little chores” that she enjoys doing.The meals and snacks are nutritious and are enjoyable to her. The menu changes for the season and special occasions and holidays are celebrated.We are extremely pleased with Highview and would not hesitate to recommend it to others.

Highview provides excellent care.I have witnessed how all staff treat residents with kindness and respect.In spite of all the government restrictions during Covid we have always been able to see our people at HighviewHighview is always very clean and well maintainedDuring the better weather the gardens provide a place of respite for both resident and visitor.With restrictions lifting the recreation program is becoming more active with planned activities and performers.I have always found the staff very friendly and welcoming.Bottom line: I know based on my experience at Highview over the last year that my person will be well cared for and I will be advised to the care needed during the dementia journey

People with Dementia require a special kind of attention and care, and family & friends are not always equipped for caring for their loved one. Neither are some long term care facilities. Highview residences are not only purpose designed & built for people with Dementia; the staff are trained to respond to, and care for, their residents with Dementia. It was a relief to find a safe place for my Mom where she is well taken care of. My experience with the staff in managing her care and day-to-day engagement has been so positive. As we make our way through this pandemic with lockdowns and regulations that direct visiting and outings restrictions, I particularly appreciate the great job of balancing communication & accommodation to families, the safety of all residents & staff, and following provincial guidelines.

We are thankful for the amazing attention that my Mom gets at Highview. We know she is well cared for and she has become a part of the Highview family. Having a relative that has Alzheimers is not easy and Highview has made my Mom's life at least tolerable while this nasty disease continues to take over her brain and her body. It is comforting to my family to know that my Mom is able to live in such a respectful home, with respectful people who care.

One of the worst , first of all, never a command if you don’t have to to put your loved ones in any of them, but this one specia, . first of all, never a command if you don’t have to to put your loved ones in any of them, but this one speciallyMy aunt, and up in the hospital after a whole day and night, vomiting upon her return from the hospital, she was left alone in a room, all by herself, and no one was next to her, offering her sip of water time to time as she obviously needed after being so dehydrated.She didn’t have any underlying health condition whatsoever, but she end up dying just a little over a month of being in their care.She was giving a Hydro morphine Although she didn’t suffer from any conditions except mild dementia .

Highview Residence is the ideal home for our elderly mother. While they specialize in caring for people with dementia, I believe it is a good setting for anyone with advanced frailty. It is relatively small and we only learned about it from the LHIN's home care coordinator.Our mother was always opposed to living in a nursing home but with increasing needs it was not possible for her to continue living alone even in her seniors apartment. Highview provides individual rooms that are furnished and decorated by the resident (or their family :) so we were able to bring familiar things when she moved. The common area that includes where meals are served is only a few steps away. With only 10-12 residents in each cottage"

My husband has now been at Highview for almost a year. I have to say I am extremely impressed with the staff and care that he is receiving. Everyone is so kind to him. He loves to make people smile and the staff is quick to laugh at his jokes. Uri continues to provide great food for them and his presentation is wonderful. Everyone is quick to respond to any questions I may have. Thank you to all of the staff at Highview.