TPH The Printing House

I had one of the worst experiences in my life walking into The Printing House on Wednesday May 11/2022 between 12-2pm.As a business owner I try very hard not to leave negative reviews on stores because i know it could be damaging to a business, but this needs to be known and addressed.To paint a picture, the power was out along the entire Orfus Road that afternoon. Myself and another business friend of mine were looking for t-shirts to purchase and print on as well as other things that would help aid us in our business'.Upon walking into the store we patiently waited by the door reading the walls and trying to figure out if the store sold t-shirts or printed t-shirts. At that time a short blond girl walked up to us and asked what she could help us with.I responded by asking if they sold plain t-shirts or if we would have to purchase t-shirts with the printed logo on them.The customer service rep then responded with such a disgustingly rude attitude that they don't sell t-shirts.I ignored the attitude.I then asked her what the store does sell. The company is called The Printing House, for anyone who hasn't heard of the business wouldn't know what to assume they printed. After looking at us from our head to our toes and back up she responded by stating that they print business cards and other stuff for BIG RETAILERS, BIG COMPANIES.I don't understand how the company is so big if I can go online and order business cards as low as $34. Vistaprint costs more than that.I asked her for a card before leaving the store so I could get in contact with a different sales representiative and went on with my day.As someone who worked in customer service and as someone who owns a successful business I would NEVER accept anyone speaking to a potential customer the way I was spoken to. This experience made me feel so upset.Based off of how that incompetent, ignorant and childish sales representative spoke to me, I would not recommend this company to anyone I know. Your company lost a customer within 1 minute of walking into one of your stores. My only regret is not telling that little girl to have some respect and basic human decency before leaving.

I would highly recommend the Printing House, particularly the work of Design Specialist, Philip Tsui. Philip was an absolute joy to work with --he provided excellent and speedy service and ensured the design elements I required were of top quality. He was patient and collaborative and his input was invaluable. I would go back again without hesitation.

Daniela and her team were amazing to work with. I always felt prioritized, especially during rush orders. Excellent service and even better prints!

Professionalism at its finest! From start to finish the team at TPH provided outstanding service. Mark is extremely knowledgeable and easy to talk to, Cristina did a great job at going back and forth with the design. they had everything I needed from the material to the mounting pieces. The whole process was easy and seamless and at a price you cant beat! I will be back soon for sure. Thanks again TPH.

The Etobicoke branch at Advance road is THE BEST. their printing is high quality and their service is also remarkable. Andrew and his team are awesome. Thank you! :)

Mark, Daniela and their team here are absolutely amazing. We have worked with them many times this past year and it wont be the last. They have come through for us whenever we need last minute printing. They are extremely kind and pleasant to work with! Cant thank them enough for all their help!MWD team

The TPH team at this branch is awesome and super helpful! I had to print something urgent as our printer in the office was under repair, so I ran over to this shop and they were able to accommodate my request with a super quick turnaround. Mark was very accommodating and even offered to drive me back to the office so I didn't have to walk while carrying a heavy stack of paper. They went above and beyond and I highly recommend them! Thank you Mark, Omar, and the TPH team!

Mark, Mike, Preet and the whole TPH team have been amazing with all of our projects. The service and turnaround time are both unbeatable and I can't thank them enough for how easy they've made our printing projects - even with the last minute adjustments and additions we send their way!

These guys are professionals. they get the job done right. and FAST!