Lowe's Home Improvement

Great service. Knowledgeable staff. Helpful and Informative. I came here to buy a blackout blind and knew nothing about them. I was assisted by both Jason and Mesbah over my three visits, 1 time to purchase the blind and 2 times to have it trimmed. Both men went above and beyond answering all my questions. Thank you, both for all your help. It is greatly appreciated.

Amazing service. I needed some help getting the necessary tools to clean and paint my house and I was welcomed with a a great gesture from Hamza at the customer service. He was very friendly and helped guide me to get everything i needed and he was very helpful and informative.

We had a good experience at this store recently. We were in to buy an air conditioner, and it said online that there were 13 in stock. We went there and couldn't find any. So we asked for help, and someone came within 5 mins. She said they were coming off the truck, so she told us that she would get one. We were happy and impressed at the customer service.

Good products, good prices, horrible service. Never had anything but pleasant experiences with Home Depot staff. Lowe's is subpar on that front, right up to store management.

I am Appalled at Lowes. I would have put a 0 star if I could. In house the employees tried to assist and were pleasant to work with. Shopping for a gazebo. Found the perfect one. Tried to order from online, as it is only available online; however, my address does not exist in their system... Went to get help getting the item, and essentially their customer service told us that I just needed to pick a different item... worst customer service! I would understand if it wasn't available or a small ticketed item; but it is available, and it is not as simple as pick another style.Apparently my money is not good enough to spend here, and will definitely take all my purchases to other competitors, who will not try and change my style as they are to lazy to do their jobs.

I wanted to revamp our front door and was clueless with paint options. However we were very lucky to have Armin helping us out. He was friendly and knowledgeable, made us feel supported :)

Lowe’s is the largest understaffed home improvement store in Nanaimo. I think the store was organized to prevent escape. If you become tired of trying to find what you’re after, just lay down. Help may come. Even an employee admitted “We can’t find anything here either”. Bring water… comfortable shoes, and tell a friend where you went. The prices are reasonable…

Went in today at customer service with two coupons for light bulbs the manufacturer sent me after I bought a bunch of them at Lowe's and a couple burned out within a few months. Head cashier insisted she can only do one coupon per transaction. So I tell her fine, just do two transactions. Apparently, she can't do that and cannot explain to me why. So I said: I'll buy one, go out the store and come back. Nope, that doesn't work either. Finally Manager is called: all good, two transactions. The cashier then proceeds to apply a 35$ coupon to a 13$ pack of bulbs instead of the 40$ replacement and charges the diff. Seriously!? I got these coupons from the manufacturer to replace the bulbs YOU sell that died way before they were supposed to. Anyways, I then ask her to cancel the transaction and once redone, she proceeds to leave the register, hardly speaking to me, and doesn't scan the other cheaper bulbs that were put aside!Also, previously, we had tried to get our money back for a lamp after a few days. Manager said: no, can't cuz you opened it.I'll be going to Home Depot instead.

Good location at Nanaimo North Town Centre, where the Target used to be, on bus routes and with lots of parking. Visible from the old Island Highway, between Rutherford and Oliver, but most easily accessed from Uplands. Excellent washrooms, pleasant and professional staff. The wide range of products here include lumber, summer furniture, riding mowers, trees, flowers, and gardening supplies, bathroom fixtures, major appliances, and hardware -- check out the catalog online.You may see Rona trucks at the loading dock. There are signs around saying that this store will eventually be rebranded from Lowe's to Rona.