Ottawa's Best Cabinet Refinishing

When I hired Ottawa’s Best Cabinet Refinishing to refurbish the cabinetry in our kitchen and bathroom, I did so largely based upon the ubiquitous five-star reviews they have received over the past two years. Andrew provided me with a decent quote as well as the assurance that I was dealing with professionals.Unfortunately, our experience did not mirror that of other customers. The quality of work performed was sub-standard. I have since learned that this was due to a new employee who had gotten behind schedule and ended up rushing the job while covering up his mistakes and omissions.I was suddenly concerned that I had made a huge error, especially given that the property owner had already paid for the work. Having said that, I have always tried to give everyone the benefit of the doubt. So, I compiled a detailed ten-page analysis of the deficiencies related to the work performed and sent it to OBCR.I am pleased to say that the response I received was precisely what I would have hoped for in this particular circumstance. Kayla established a line of communication that she maintained throughout, providing me with updates and deadlines as required. She did so in an incredibly professional and sincere manner.I learned that, after receiving my report, the staff met to discuss the best option for addressing my concerns while simultaneously implementing new policies and procedures to ensure that such an incident never occurs in the future. The result of their meeting was to effectively admit full responsibility for this rare aberration and ask what was necessary to obtain my approval.I was impressed by this willingness to fall on their sword. Rather than take advantage of their open-ended offer, I made the decision to remove all of the doors and hardware myself. Then, Adam, their newest employee and recently designated Quality Control Officer, picked up the doors from my home the following Monday to be transported to their shop.I was told that the doors would be returned the following Friday morning but, in an effort to demonstrate their commitment to making my concerns a priority, they juggled schedules and pulled in some extra hands, managing to complete the task a day early. The doors were returned to me on Thursday morning, meticulously wrapped in layers of thin styrofoam, bubble-wrap, and heavy paper.What I saw when I unwrapped the contents was exactly what I had hoped for from the beginning. The doors were finished to perfection. My compliments especially to Adam who I know put in considerable effort to ensure that the finished product met with my particularly high standard. I am very pleased to say that the end result has exceeded my expectations. The cabinets in our kitchen and bathroom look fantastic.It is easy to choose a company with a pristine record, a solid five-star rating, and positive reviews. But, no one believes that everyone is perfect. Eventually, even the best company is going to have a project go off the rails. What I am more interested in knowing is what such a company will do to make things right when the job does not meet with your satisfaction.While the earlier part of my experience with OBCR was less than desirable, their response has established a level of trust and confidence in their ability to live up to their brand. For my part, if I should ever require any of the services that they provide, I will not hesitate to contact them immediately. I highly recommend them to anyone looking to refinish their cabinets. You will be in good hands.

5 star rating for this company! Our realtor advised us to have our oak cabinets refinished to update our property. Andrew came and gave us a fair quote and the assurance that we were making the right decision. The system they have in place ensures that we knew what was happening every day and there were no surprises. Professionalism and pride in their work is obviously top of their list. Everyone loves the new kitchen and we are so happy to have preserved the beautiful wood with an updated look. Thank you Andrew, Kayla, Tim, Jessica and Adam. You really are Ottawa's BEST!

We had a wonderful experience with OBCR. They clearly communicated each step of the process, followed through with what they had discussed, and the quality of the work is fantastic. Our cabinets look brand new!

After 20 years of ownership, we had our house up for sale and were disappointed we were not getting the results that we thought the house deserved. Feedback was that the bathrooms and kitchen are tired and needed a refresh. After doing some online searches of reviews, I contacted Adam who met with me to explain their process for cabinet refinishing for my kitchen and two bathroom vanities. I got good straight forward pricing, no surprises, and a professional durable white finish in both bathrooms as well as the kitchen. And on time.We topped it all off with granite slabs, relisted the house, got an offer three days later and sold our house for 98% of the asking price. The difference from the wood cabinets in the kitchen to a nice bright white colour made all the difference in the world and we got the results we were expecting, immediately.In hindsight, I should’ve made contact with these folks six months earlier. We would highly recommend Ottawa’s Best Cabinet Finishing to refinish your kitchen cabinets to make your house ready for millennial buyers.John Wood, Kemptville.

We used OBCR to give our kitchen a refresh. They repainted our cabinets and gave us a new countertop and backsplash. We had an amazing experience with Andrew, Kayla and his team. We love the finished kitchen, it looks like a new kitchen! They were very upfront about any extra costs that came up and were exactly on schedule. Definitely will use them again and would recommend them to anyone looking for work done on their kitchen!

We had such a great experience. From start to finish, the process was well organized and stress free. The finished product far exceeded our expectations. You wouldn't even know the cabinets had been painted. The team were also amazing. Andrew and Adam provided excellent customer service, and Mel was exceptional. Her attention to detail is outstanding, and she made sure everything was perfect. Such a wonderful, friendly team. We highly recommend Ottawa's Best Cabinet Refinishing.

My wife and I were very happy from our experience with Ottawa's Best Cabinet Refinishing. They were very knowledgeable, courteous and professional. But most important of all, the quality of their work was optimal. We had our kitchen cabinets painted white by Everton, who did an absolutely excellent job. Everything went to plan and I highly recommend them.

Incredible experience. We were extremely happy with all aspects of the entire team from contact to completion. Our Kitchen looks brand new and I would not hesitate to recommend this processes to anyone. In fact, we have another kitchen in the family which we will get done as well. You will not be disappointed with the finished product.

Really great experience with Ottawa’s Best Cabinet Refinishing from start to finish. When we contacted them for more information/quote, Andrew came and was very helpful with ideas and informed us on all the steps. Even had a design team set up to suggest colors! When it was time to paint, the gentleman was very nice, clean, precise and knowledgeable. Very impressed. Very happy with the finished product and the amazing customer service after in regards to any touchups etc. Shout out to Andrew and Adam! Would highly recommend Ottawa’s Best Cabinet Refinishing!

OBCR just completed my job which included painting the exteriors of the old vanities for two bathrooms, replacing all vanity doors, arranging for new sinks, quartz counter tops, and all plumbing required. This is such an eco-friendly choice and they absolutely look brand new! I am very happy to have chosen OBCR to do the work and highly recommend this famiy run business!