Markham Subaru

I had a fantastic experience at Markham Subaru and highly recommend this dealership to anyone looking for a new or used car. From start to finish, the entire process was seamless and stress-free, thanks in large part to our salesperson, Ollie Rocha.Ollie went above and beyond to make sure we found the perfect car for our needs and budget. He patiently answered all of our questions, provided us with valuable insights, and even helped us negotiate a great deal. Throughout the entire process, Ollie was professional, friendly, and attentive to our needs.What really stood out to us was Ollie's exceptional customer service, from the moment we walked into the dealership to the moment we drove our new car off the lot. He took the time to fully explain all of the car's functions and features, making sure we were comfortable with everything before we left. We truly appreciate his attention to detail and willingness to go the extra mile.Overall, we had an outstanding experience at Markham Subaru, and we highly recommend them to anyone looking for a great car and exceptional customer service. Thank you, Ollie, for making our car-buying experience so enjoyable

My husband Jack bought his third new Subaru car from Markham Subaru, this time is Outback. Excellent experience overall. The vehicle was delivered three months after we ordered and the entire process was transparent and easy. The sales professional Ollie Rocha went above and beyond to make sure everything was perfect and he wrote down the important bank information for us to make sure we had correct bank draft for the payment.. For anyone looking to buy a Subaru, I would highly recommend this dealership.

I am very happy with the service I received from Markham Subaru. I had an excellent sales person who was so helpful. The general manager accommodated me for installing a cd player when the car arrived without one. This is a well run professional and friendly dealership. I will be returning.

I recently had the absolute pleasure of buying a new BRZ from Terry at Subaru, and I cannot express enough how thrilled I am with the entire experience. From the moment I walked into the dealership, Terry went above and beyond to make sure I was happy and made the whole process effortless. This review is my heartfelt appreciation for Terry's incredible professionalism, extensive knowledge, and genuine passion for what he does.First and foremost, Terry's expertise and understanding of the Subaru BRZ were truly remarkable. He patiently answered all my questions, taking the time to explain every feature, performance aspect, and technology of the car. His enthusiasm and depth of knowledge about the BRZ were infectious, and it got me even more excited about my purchase.Terry's customer service skills were absolutely top-notch. He listened attentively to my preferences and needs, making sure he understood exactly what I was looking for in a vehicle. What I appreciated most was that he never pressured or rushed me into making a decision. Terry genuinely cared about my satisfaction and gave me the space and time I needed to make the right choice. It made all the difference.During the negotiation process, Terry showed a true commitment to fairness. He was open and transparent about pricing, leasing options, and additional packages, ensuring that I had a clear understanding of all the details. He worked diligently to find the best possible solution that aligned with my budget and preferences. Thanks to Terry's efforts, I felt confident and content with the value I received.What sets Terry apart is his exceptional professionalism, which extended far beyond the initial sale. He followed up with me after the purchase to ensure everything was going well and that I was completely satisfied with my new BRZ. His dedication to customer satisfaction was evident throughout the entire experience, making me feel valued and taken care of even after the deal was done.To sum it up, my experience with Terry at Subaru was absolutely outstanding. His knowledge, professionalism, and genuine care for his customers made the entire process enjoyable and stress-free. If you're in the market for a Subaru, I wholeheartedly recommend reaching out to Terry. His expertise and unwavering commitment to customer satisfaction are truly unmatched. Thank you, Terry, for giving me such a remarkable experience and helping me drive away in my new BRZ!

I made an appointment with the service department for a recall related to the back up camera. The day before my appointment I received an email notification to remind me of the appointment. I arrive to the appointment and am immediately informed that they do not have the part in stock to repair the recall and that I will have to keep calling back to check if the part is in stock and then re book an appointment. There was no date available for when this item would be in stock again. Why was I able to make an appointment for a recall when the part was not in stock? Why was I not notified before showing up to the appointment that the part was not in stock? Afterwards, I receive an email from Markham Subaru to confirm that I cancelled the appointment. No, I did not cancel the appointment, Markham Subaru was unable to fix the recall I had scheduled.

I have been coming to this Subaru to service my car since I moved to Markham more than 20+ years ago. Recently I picked up my 2022 WRX and I was extremely happy with the entire sales process. From Faye who took care of all my sales needs, to Jim who took care of the Business side and finally Carlo the GM who helped with some additional savings to lower my monthly payment. Also need to thank Lenny their Service Manager as I had a lot of OEM Accessories that needed to be installed in addition to the normal new vehicle prep. Highly recommend this dealer for both sales, service and parts.

Gordon went above and beyond my expectations throughout my entire purchase experience at Markham Subaru. He is genuine, knowledgeable and was able to address all my questions. He was thoughtful with providing timely updates throughout the process and the required documentation was very well organized. Gordon/team was accommodating and I recommend Markham Subaru.

This is my first review.On May 2, I had maintenance performed in here, which included topping up all of my car’s fluids. But I just saw that the coolant level in the reserve tank is below the “low” level, which is strange because I just performed maintenance a few days ago, thus it should be filled up to the “full” mark. The service staff aksed that I bring my car to the Subaru dealership after I called and emailed them a picture. After I mentioned the scenario to the one of the assistants, possibly Martin, he arrived and requested my key a little while later. I enquired as his plans and also asked if he could open the engine hood so he could check the coolant level in the reserve tank in front of me, but all he said was he was going to drive my car. After I explained my situation to someone else, Martin just returned and informed me that there is nothing wrong with my coolant level, indicating that they did fill up my coolant level in the reserve tank in May 2. The owner’s manual’s description of the scenario with my coolant level showed me that it hadn’t filled up last time, and I didn’t want to feel stupid due to my limited language skills and lack of car expertise. I am the one who needs apologies for the error—not for the lies. Even though it was only a little issue—my coolant needing to be topped up —lying to me enraged me .The assistant manager Tonia is the person who deserved the star; she walked out with me to check the coolant level and explained about overflowing. Although I believe overflowing is not case about my low level coolant, I did appreciate her compassion and her apology. Also, she offered me about the reward point which I wasn’t very interested in that. Instead, I was more interested in why they lied to me and why I am writing this review since I found I have video evidence that proved they poured coolant to my tank. My coolant wasn’t filled up during my maintenance visit, therefore I wasted time to going back there and they lied to me rather than telling me the truth. Alway performed my service here, but no longer, liar.

I bought my new Subaru Crosstek Outdoor from Markham Subaru. Excellent experience overall. The vehicle was delivered two months before the actual delivery date and the entire process was transparent and easy. The sales professional Ollie Rocha went above and beyond to make sure everything was perfect and even gave me his USB cable to set-up my Android Auto so I could navigate easily back home. For anyone looking to buy a Subaru, I would highly recommend this dealership.

I have bought the new 2023 Subaru Ascent with the help of Ollie Rocha at Markham Subaru, and he had done an amazing job in explaining to me the features of the vehicle, and provided me with a great offer in the lease term. With the help of Ollie, I receive the new car within 2 months from the day I've placed the order. Overall, I am very pleased with Ollie being my Sales and Leasing Consultant, as he was very honest and supportive throughout the process.