Best Buy

Quebec max occupation limit is enforced at the store. The disinfectant bottle is extremely small. An employee took off his face shield while talking to me. Thankfully he had a mask on. Lots of socializing among employees behind the counter. Customers don't seem to be a priority. Waited 10 minutes in the cell phone department until someone came buy to ask a question. The cashier was super nice and had a great attitude. Lots of items are overpriced and geared towards ripping off people who aren't tech savy. $59 for a CAT 6 network cable is robbery, any decent retailer shouldn't charge more than $25 for it.

I never write reviews but i felt as if i had to after my experience at your store. I came in looking for a laptop as my old one is getting slow. I was first served by Charlie who didn't seem to happy to serve me. I asked him a few questions but his answers were of no help and he ran off to talk with the other employees the first chance he had. About 5-10 minutes later another employee named David approached me and asked me if i needed any help. Since the previous employee was of no help, i spoke a bit with him and he was more than happy to help me with all my questions and actually offered productive information. A couple minutes later he was told by his manager or a superior that he couldn't serve me and that since Charlie was the employee in charge of that department he was the only one who could help me out. I was very disappointed as David and i were in the middle of a conversation and he was helping me out a lot more than Charlie ever did. I decided to not buy anything and left empty handed as i found that extremely unprofessional. You guys should reconsider which employees you have as many of them seem like they are there just to kill time and do not seem like they want anything to do with your customers. Thanks again to David, the only employee who seemed to actually want to help me out.

Went to Best Buy Vaudreuil-Dorion today to switch phone plans with Best Buy Mobile. The Customer Service representatives were courteous, friendly and knowledgeable. Would highly recommend Baw, Noah and Inder for your consumer electronic needs.

I showed up with a working computer that only had a tiny piece of my broken charger stuck in the charging port. After a three second look at my device, the technician indicated that they would need to send the computer away for two to three weeks and the charge would be a minimum of $200. I quickly left and later found a fellow up the street who fixes laptops. He looked at it, retrieved a tool and popped the piece out in seconds at zero charge. This Bestbuy service was horrible and subpar. Thank goodness I knew enough to walk away.

One of the nicest employees i've ever met, vivek gill helped me a lot i'd 100% recommended going to this best buy just for viveks customer service. he provided great tips and tricks for the use of my new device

The employees were very kind and helpful. Many of them are well versed with the products and also the exact location of them in such a big store. We were in need of a hard disk encloser and couldn't find one in many of the stores but found one here, in Best Buy. A must stop place to quench your electronic hunt, you will find everything here.

After this Covid they have the worst communication "ever..!!! if you need to put simple question regarding a product if they have it or they don't have it in stock

Purchased an iPhone 12 as a birthday present for my daughter. Was lied to and made promises that they couldn’t keep. Discovered the lies and BS within a week of purchasing the phone. Do not trust this store. Do not do business with Alex or Noah in the cell phone department. You’ll regret it. Had much better service and knowledgeable staff in Pointe-Claire.

Wife and I bought 2 phones on black Friday.. it turned into a nightmare situation to long to type here, however a fine young man at the wireless counter named Luigi delt with the very complicated issue in a very patient and professional manner. It took 3 days to finally get my phone .. (no fault to the store) Luigi was great throughout the entire process. Solid customer service.

Extremely poor service.Purchased a Samsung Washer and Dryer which was supposed to be delivered last Friday 2nd December.The delivery guys arrived with the washer physically damaged ( as if it had fallen of the truck). We did not accept the Washer but accepted the Dryer. Even though I had paid for the installation and hoses, the delivery guys did not install the dryer.Now, I have been following up every day with the customer service and have visited the store twice to get the delivery date for the new washer. Still no update or Information.I was told by the staff at the store that there are many of that model number units availble in stock. Yet, they keep passing the buck between different teams.