Shoppers Drug Mart

I have been repeatedly hung up on after being put on hold for hours on end. All I'm trying to do is refill a prescription that the online platform doesn't allow (it prompts me to contact the hospital). Completely unacceptable.

Bad staff compared to what they used to have. Employee trying to help the self check outs knows nothing and directing everyone to the manager working in the Post Office. 22 mins for 2 bags of chips and only 3 customers in the line..

Great store, they have canada post inside + pharmacy. You can get your flu shots done here too. Also they have something or the other on sale every now n then so no harm in checking it out if you are passing by..!!

WORST PHARMACY EVERI wish I could give them zero stars. I am not going to go onto a long winded review, just save your time and don’t go there. The pharmacist is a liar and since speaking up about his mistreatment he has been treating my family poorly. So unprofessional, they never answer their phones- I was once on hold for 40 minutes and walked there while on hold and just talked to them in person. They try to charge us while we have benefits because they don’t take the time to look. I’ve never met a worst pharmacist in my life! He should not be allowed to run it!

Small place , not much food options . Shelfs were empty . Small plaza and this hold the max soace but still smal

Extremely poor service at the pharmacy. Pharmacist was Susan Chong. We asked the lady at cash to speak to the pharmacist for guidance regarding a injury on my son's arm. We waited 15 mins and she sent the other lady with medication without even seeing the injury. When we asked to speak to the pharmacist again she told us she is too busy. She didn't even have the decency to come speak to us or tell us she is busy in person. After we mention this is strange behaviour for a professional, she said she was busy from the back. She still didn't have the decency to come speak to us. I always assumed the pharmacist was there told help but not in this case. Very sad and poor attitude from the pharmacist and our experience was very disappointing. The pharmacist definitely needs customer service training.

Terrible customer service.Was on hold for 30 minutes only to have the attendant tell me that “my prescription is expensive.”My prescription is covered by my insurance, there is no reason for her to comment on the price of it.Then when the conversation is finally over, I pleasantly told her ”goodbye, have a nice day” and I was shocked when she slammed the phone down and hung up on me.Shoppers drug mart used to be a reputable company with a shred of dignity. Not anymore.

Have been going to this pharmacy for years - James and his team provide excellent service! I was very surprised to see the negative staff reviews - my experience definitely does not reflect this - prescription services and recommendations awesome - product selection always meets my needs - highly recommend!

This pharmacy is abosultely usleess, hangs up on me, doesn't count prescriptions properly at all 2 years in a row! They don't deserve your money, stay far away. Completely incompetent, and unorganized, and useless. I don't have my prescriptions, they tell me to call the store, and the pharmacy grills me knowing what prescriptions are in need of renewal, and then hangs up. Health Care in Ontario, going down hill, save your time and money! To be honest, only reason I have been going there, is because it is nearby. Stay far away!