JD Industrial Supplies

Went in to buy a new Stihl trimmer and walked out without one. Had about at least 6 different staff members say someone will be with us in a minute, to all be then standing behind the till for the next 5 or so minutes while we wait and wait. Only 2 customers in there besides us.While waiting, to top it off, all staff weren’t wearing masks at all although it’s a health order, the few wearing a mask wore them on around neck. It was an easy decision to go to another local dealer after seeing that the health of customer means nothing to them.

Great place to deal with. Staff is friendly and knowledgeable and always get what I need. Great work and thank you guys for all your help.

Stopped in last night to grab a new magnet light and walked out with a new Miter saw and stand. I can’t say enough good thing about these guys and gals. A person walks in and everyone is ready to help. No matter how many questions or prices you need they will get you your answer. It’s more than just purchasing stuff, it's like hanging out with friends and always a good time bantering back and forth with everyone who works there. Had to pop back in the next day because had an issue with how the battery fits the saw. Without asking they were out looking at the saw and battery and then opened another new saw and figured out the issue. They even called their dealer and had him on the phone dealing with it. I guess at the end of this babbling I must say best tool play ground around.Thank you all for the great service. I look forward to the next visit!!

First time customer @ JD's. Great experience. Made me feel welcome and helped me narrow down my buying decision. Mike was awesome and went above and beyond. I have told multiple neighbours about this great place. Thanks again!

My web order had some problems but all issues were resolved. Great communication on getting things right.

The owners of JD Industrial are excellent people and have built an awesome business. Best in town… A+

They came out quickly and did a great service job on the door. It runs like brand new and its almost 20 years old. The cost of repair was very reasonable as well. Highly recommend!

Tough to beat prices, but terrible service. Been there 3 times, but this last time they talked to me like I don't know what I'm talking about. Tried to explain they may have a bad batch of wire wheels. They just thought it's a problem on my end. I showed and explained it on the brand new bench grinder I just bought from them. It shouldn't be the customer staying calm and helping them out, supposed to work the other way around. Millwright $50/hour to deal with this, and I still have to go somewhere else. I can handle manufacturing problems, but not poor attitudes.

Nice store.. brought tools in for warranty and got treated like they were stolen. I’m sure they run into this problem a lot but just felt like maybe that’s not the best way to treat a loyal customer that’s spent thousands of dollars there. Will be going to prime for Milwaukee tools from now on