Apple Metrotown

You can just walk in and check out all the products. If you want to buy then u need to call someone and inform you are looking to buy. Then only they will explain about the products and bill the items. They also have separate sessions where people can opt in to know more about the features of a product.

Worst Apple store, ever.I would like to give negative points if I could, I came in today to find out the difference in macbooks and the price after the student discount and was greeted by a Latina/Indian sales at the door. She started by asking me to fill in my name and the product I wanted to buy, and I explained that I just needed to know the price and the difference between the macbooks today so I could compare what kind of laptop was best for me. Since I had been using alienware until then, I didn't know anything about mac system, but after hearing that I probably wasn't going to buy today, she decisively told me that the student discount would only be a discount of $125 Canadian at most. If I don't want to buy I can go see the sample myself and make sure I buy it today before I come back and talk to her. I felt offended and I did not understand why the salesperson was not willing to serve the consumer, so I expressed my ignorance about mac and that I needed an Apple store associate to show me how to option, but she still refused and let me go see the prototype by myself. I couldn't tell the difference between 8core and 10core when I was shopping online, and I didn't understand if I needed to pay extra for the upgrade, so I thought I was coming to an offline store for help, but this lady treated me so rudely. I will not be coming to this store to purchase any products in the future and I have a right to know what I am consuming, at least I need to know what plan is best for me before I pay for it. Even though I have always used iphones, this is the first time I have encountered such a clerk and it really made me a bad impression of Apple. I think anyone who has a good day will feel ruined if they are treated like this.

A Disappointing Experience at Apple's Geniuses Bar - Unprofessional Treatment and Unnecessary Expenses:As a loyal customer, I expected a certain level of professionalism and assistance, but unfortunately, my encounter left much to be desired.Firstly, I want to highlight the gender bias I experienced while discussing my issue with a male employee. It was disheartening to feel that my concerns were not taken seriously or given the attention they deserved solely based on my gender.The primary problem I encountered was with my MacBook's display, which was showing vertical lines. Seeking a resolution, I approached the Geniuses Bar. However, the employee attending to me claimed that the entire display needed to be replaced and quoted an exorbitant cost of approximately $1000. This response seemed disproportionate, and I sought further clarification and alternative solutions.To my dismay, the employee grew increasingly irritated with my inquiries. When I suggested that the problem could potentially be resolved by addressing a cable issue inside the laptop, the employee dismissively denied any possibility. Furthermore, when requesting a detailed breakdown of the costs, the employee insisted on a $900 display replacement and an additional $60 for a cable, without considering any alternative options. This encounter left me feeling frustrated and unheard.After persistent questioning, I managed to convince the employee to attempt a cable replacement, despite his adamant insistence that it would not work. It is worth noting that I explicitly stated that I did not authorize a display replacement.Three days later, I received a call from Apple stating that replacing the cable had been unsuccessful and inquired whether I wanted to proceed with a display replacement. Declining this unnecessary and costly solution, I decided to collect my laptop. On this occasion, I was accompanied by my male partner, and the overall atmosphere suddenly became more supportive. The employee present appeared confused by my decision not to pursue the repair. After summarizing my issue once again, the employee provided no further insight except mentioning that the manager would reach out to discuss the matter. Regrettably, I never received any follow-up call from the manager as promised.In the meantime, I discovered a third-party company specializing in Apple product repairs. Following a brief consultation, I entrusted my computer to them. To my surprise, the technician informed me that the vertical line issue was a common design flaw in the MacBook model I owned, which often arises due to the angle of accessing the computer during screen opening and closing as well as debris. The technician was able to fix the problem successfully and only charged me $300, contingent upon resolving the issue. This experience not only highlighted the subpar service provided by Apple but also demonstrated how they would have needlessly charged me for a new display. Such practices are far from environmentally friendly, especially considering their claims in that regard.In conclusion, I am deeply dissatisfied with my experience at Apple's Geniuses Bar. The gender bias, unprofessional treatment, lack of consideration for alternative solutions, and the excessive costs quoted for a simple issue left me with a negative impression. Moving forward, I will seek alternative service providers for my Apple products.I urge you to address these issues promptly and ensure that all customers, regardless of gender, receive the respectful and knowledgeable assistance they deserve. Apple's commitment to customer satisfaction should extend beyond mere words, and actions must be taken to rectify these shortcomings.If you haven’t seen this very informative Video Article by CBC called Apple under fire for allegations of controversial business practices" on Youtube

We had a terrible customer service with the technical support manager whose name is Brian?". My wife purchased an iPhone 12 sixteen months ago (less than 2 years). Now there is an issue occurring very often. The phone suddenly could not make a phone call and receive a call without any warning. Since the phone was purchased from Metrotown Apple store and we are a loyal customer for more than decade (we bought our iphone 4

H and his team member were rude and awful. His associate called my device vintage in a sarcastic tone, offered me dead eye stare of silence and said bad things about us to his manager G in front of us! I will suggest retraining this employee. G later told us about his Tesla and Nike life style as bragging rights. 0/10 never again.

This location is always busy. Their personnel are always helpful though. The person in front is always prompt to direct the people where they needed to go. It saves a lot of time.

I’m at Apple Store now, it’s a weekend and it’s so busy!I came because my earphones stopped working. It took me one minute to book an appointment, two minutes waiting to get hep and 4 minutes to get the new earphones after showing my electric receipt!Customer Service was, fast, professional with courtesy. Thanks to Daniel!Kid’s enjoyed testing gaming capabilities of new devices while waiting!!!

Brought in iPhone 14 pro case for warranty since the edge was peeling. Got it as a gift, gift buyer sent receipt for iPhone 14 pro max case, since they bought the incorrect size at first. They traded it for the correct iPhone 14 pro case but did not have the exchange receipt. I show the receipt for the incorrect case, they don’t accept it since it’s the wrong one - fine, but they can look up the exchange via Apple ID purchase since the gifter bought it from Apple Metrotown. Instead, they take one look at my case and accuse me of bringing a fake case, since it’s assembled in Thailand instead of in China. I’m absolutely baffled; this guy calls his manager in and he says the same thing. After they find the exchange receipt, they agree to give me a replacement - I open it, and guess what? It’s assembled in Thailand.

STAY AWAY FROM THIS LOCATION!!!!The managers are rude and aggressive here, I went in to purchase a new phone. I was a bit indecisive regarding which colour I wanted. While I was trying to decide, the manager told me that if didn't make the decision in the next 2 minutes he would call security and have them remove me from the store!!I was not doing anything wrong!I was a customer making a purchase!I wasn't even in the store for very long!THIS IS HOW THEY TREAT THEIR CUSTOMERS HERE!STAY AWAY!

What a horrible customer experience I had. I was told by Apple support to take my watch in to the store to be sent away for repair because my move ring was not accurately tracking the calories burned. I was told by the Apple specialist that even though my ring would reverse calories burned that was normal and there was nothing wrong with my watch. He did not seem to want to help me whatsoever. I asked another employee for help and explained that the person I was working with was making me uncomfortable and hesitant to help. The manager got involved and I had to explain to them 3 times I am not looking for a new watch I just want the one I spent over $600 on to work correctly and Apple support advised me to come in to the store to have it sent away for repair but the store was declining to do that for me. It felt like they were accusing me of just wanting a new watch when that was not the case. They undermined my understanding of how the watch should work and in fact provided me with false information. They were the ones that did not have an understanding of how the activity rings work and were extremely defensive towards me. This experience was appalling and this staff needs to be provided with training in customer service. I left the store feeling very upset and offended by how I was treated. I came in for help and was met with 3 unhelpful staff, one being the manager on duty.