The Bike Doctor

The Bike Doctor staff are a killer crew. If I pop in, the tech will often identify the issue on the spot and will tune it up while I browse at no charge. Shoutout to Mike, Linda, Ellie, and the tech with the dragon t-shirt! PS. Cred to Ben for his exemplary patience while teaching me how to tighten my brake hood/lever. I swear I'm more competent after I've had my coffee. Cheers!

I wanted to order a bike helmet and a rear basket, but they didn’t have the helmet in my size. I bought the basket and was told that if they came across the helmet I wanted in my size they’d let me know. Usually that’s code for “see you later”, so went and bought a different helmet somewhere else. Two days later I got a call to let me know they had called around and found my helmet in the size I wanted. This is true customer service. Of course I had to say I bought one already so I couldn’t take it, so I felt bad, but it’s so rare that I experience such amazing customer service that I’ve become jaded. Faith in humanity restored. Thank you so much for going above and beyond. I will definitely be back when I need something and I’ll definitely recommend The Bike Doctor to my friends and family.

These people are good to deal with. My wife and I are middle aged and won't be entering the Tour de France anytime soon. We feel out of place at a lot of the bike shops in town which are clearly focused on high performance, serious cyclists. These guys/girls are approachable and friendly and calling them for information never gets me brushed off. I'd buy there again, but the bikes they sold us might just last a lifetime.

Could be 4 stars or less, but I believe the issues mentioned below are minor, so I hope they are going to be fixed.Ordered a Surly bike 2 weeks ago, being told 1-2 weeks. Pinged via email on 12th day if the bike is ready or it's delayed. Got an answer that it will be ready likely the next day and they will call.Silence. [they later say they called me and left a message - not sure where they called, I checked the call history, nor I had anything on the voice mail].Pinged on 16th day. Got an answer that is in the bracket above.Arrived to the shop, said to employee that I'm here to grab my bike. The employee said that I have to pay [for the bike I already paid], but seems like the employee had no idea what to do so this was his easy solution. My bike had a label on it like it's for sale.Was waiting for the likely-the-shop-owner (I talked to him on email) to resolve the situation.tldr / conclusion: the service quality in my specific case was bad, though the reason seems to be an absence of processes within the company, and it's easily fixable, though I don't know why it hasn't been solved yet

Great mechanics working at the shop. Provides very clear answers and the various degree of work required to get your bike working. Does not pressure you into fixing every tiny issue. Will be returning again in the future!

I like the store. I like the loads of inventory. I like the bikes chosen to sell. And I return there for these reasons.The service is definitely not what I expect from any bike shop. Moody, disagreeable, temperamental, and truly argumentative at times. I do not know why.I have worked in many bicycle stores around Vancouver and Toronto for many years. People working at bicycle store are always UNIQUE individuals with their own special talents and flaws. Many are more artist than mechanic (this can be as good, as it is bad). Most have excellent skills repairing one or two types of bicycle. Rarely, if ever, will you find any bicycle store that is as good at fixing a top race, triathlon, or entry level road bike, a full-suspension, hard tail, electric, or beginner mountain bike, and inexpensive kids, fixie, relaxed, recumbent, tandem, urban, or cruiser bike. I'm sure I missed a few categories, but my point is bicycles are as unique as those that ride them. Don't pretend to be an expert at all things. It's not possible nor expected.So, if a customer enters your store and states a fact, please don't get defensive or act like you know everything. Be confident in your work, but know when to say, I don't know" or nothing at all or the toughest test; when the customer is wrong learn how to get your correction heard without being rude. Especially when a customer insists the sky is blue and suns out yet everyone can plainly see darkness and rain; learn to be polite and get the customer to discover the mistake on their own ... with a little help. Otherwise

The service at The Bike Doctor was AMAZING!!it is very nice once you find stores like this where humanity are more important than sales!I went with my baby and they really helped me a lot meanwhile I was looking for a bike. Furthermore, they were kindly and patient explaining me a lot.Thanks so much!

Great customer service here. Showed up on Canada Day in need of a brake adjustment. The mechanic was super fast and helpful, made the adjustment and switched out a couple of new parts I was buying. Done in under 20 mins and prices very reasonable.

This is the bike shop to go to. Each time I show up they take make me feel wanted and listened to. Very knowledgeable staff, and great selection of products.The mechanics there are very helpful, and were able to explain what to expect with my bike service. I really appreciate that they were upfront about what servicing was needed without ripping me off. I was prepared to spend much more money, but they showed how replacing one part would make everything run like new. Thanks bike doctor!