Grey Highlands Eye Care

Dr. Jones was very thorough and patient with my examination. Emma was super helpful with glasses selection, and up to date with trends and common fit issues. It was fun shopping for new frames with her, like I was shopping with a friend! Thanks Emma!

Grey Highlands Eye care is fantastic. My 2 sons needed vision therapy and I was beyond happy with he service provided and the change it made for both of them. They both had a huge confidence boost being able to see and read way better after vision therapy. Plus ontop of all of this is they are local! Not a long drive but in your back yard basically. I highly recommend Grey Highlands Eye care for all your vision therapy needs. This had changed my boys lives in more ways then I could have ever imagined. Thanks

I have been a patient here for 3+ years. I am an OHIP patient with diabetes. During the optometrist job action, I was unable to get an appointment. On Friday March 18th, I called to set up an appointment. I was told none were available until the back log of OHIP patients form September 1, 2021 that had appointments pre booked were cleared. She mentioned that the principals in the company agreed this was to be done to be fair to all. I asked how long this would be and receptionist advised they were not taking anymore appointments until it was cleared. I asked how long this would take. Receptionist reluctantly said August, so I asked for an appointment then so as not to get missed. I got one for August 25th. Following Monday, a buddy of mine (non OHIP) who was also a patient, called and received an appointment the following week. I called to query why I was August, and my buddy was within a week. Receptionist try to tell me that perhaps it was an emergency. When I told her it was not, I received the “I cannot speak about other patient’s health info”. So, I asked are you treating non OHIP patients different than OHIP patients because that seems to me to be a form of discrimination. I asked to speak to someone in charge as it seems their fair policy had changed. Receptionist said the owner was not in but would be in at 11:00 am the following day and that she would pass my request on with no guarantee of a call back. On Tuesday, I did receive a call, but it was from the receptionist saying an appointment opened up (must have been an over night miracle) for the following day. I politely passed as I took my business to an honest company that treats all their customers the same. If it was not for my buddy letting me know about his appt., I would have been waiting util August!!Response to response: Thank you for the deflecting essay on the day in the life of an optometrist. Not once did you address the various responses I received from your office regarding appointment scheduling. As I said, I was going to wait until August for my appointment ( meaning no issue with the back log) before I found out that your appointment scheduling and triage procedures were flawed. Most successful companies and corporations would have said mea culpa and apologized to a customer who was handled in this manner but instead you decided to shift the blame on to your patient by insinuating I was being impatient or lying. Your self serving response only reaffirms that patients are not your number one priority.

My wife and I had been patents at the Orangeville optometrist for the past 5 years and decided to try the Markdale optometrist only to save time and mileage.I had my appointment yesterday and decided that I would purchase a pair of Oakley sun glasses paid in full $253.12 buy cash.After wearing them yesterday only I decided that they just did seem to fit me properly.The next morning I called and explained that I would like to exchange them for another pair in the same price group.I was told that when you buy sun glasses from the case that it was Final sale No EXCHANGEAnd they wouldn’t help me .NO where were they marked final sale.I asked the girl to see if the owner would help me out on thisResponse NO.I phoned around to all the optometrist in the area and asked them what their policy wasAll of them said they would exchange them no questions asked so long as they weren’t damaged.I suggest you be careful when dealing with these peopleThey have no customer SENSE or how to keep a patient happy and coming backBelieve me I drive the meninites and every one will hear how they treat their customers

Had an appointment this past Monday with my 95 year old Mom who suffers with Dementia. The staff was amazing - so patient and understanding. Very prompt with appointment time and thoroughexam for all Mom's issues. Highly recommend Grey Highlands Eye Care and Dr. CELINA CAPRINI

The staff at my appointment today was amazing! Very polite and engaging. When I made the appointment last week it was for May 9th. I asked if I coudl be put on a waitlist. Within 2 days I got a call that an appointment opened on March 21st. I am a very happy customer.

Celina wisely referred us to the care we needed for our 6 month old. Professional, kind and courteous!

My wife and I had our eyes examined at Grey Highlands Eye care and we are both very pleased with our eye examinations. The entire staff was very friendly and professional, I highly recommend Grey Highlands Eye Care.

I went on nov 3rd for my first appointment waited a really long time for my glasses got them back and the prescription was wrong it’s now December 18th and I haven’t heard anything back. My glasses cost me around 900$ Not including the eye photos and appointment my brother also got glasses here and lord knows if the prescription is right. I’ve been wearing glasses since I was 2 I’m now 28 never in my life has my prescription been wrong and never in my life have I waited this long for glasses. I highly recommend not going here, Walmart would have been a better option.

I have had a great experience with everyone working at Grey Highlands Eye Care. They are kind, friendly and very helpful.