The UPS Store

Hello our dear customers,I hope you would see this comment when you try to figure out our present location which is 417 Keltic Drive, Sydney River, NS B1L 1B8.Our group did report over hundreds of times to update the address on the google map, but it is still showing the old place.We do not want to bring any inconvenience like this to everyone.. Thanks a million for your understanding.

Not a good company, still waiting for My Moms ASHES for almost 2 weeks. They keep giving Me the running, Can't go in to Sydney to get the package, don't get around as an old Veteran!!

Extremely Poor. His utmost try is to raise unnecessary concerns if you are delivering a package that has already a return label. He wants is to buy a box/material to wrap your item that have been already properly packed. Poor service.

Worst experience ever package didnt arrive on time had to reroute it was told i was getting a refund still no refund terrible service

i have been trying to receive my package for a week. not to mention the shipping fee was more than $50 which is ridiculous. they showed up to my house and i said i didn’t have the money right away. i went the next day but it was closed. why is the hours so random?? i’ve been trying to get my package everyday since the 21st. it’s the 28th, and i called early this morning to have my package delivered to my house. they said they would call and they didn’t and never showed up. i’m completely frustrated with this company.

Great place to deal with . Always fast friendly service. Its always fun to go there and see the owners dog....a beautiful friendly dog that seems to lobe everyone. You can also pick up parcels, greeting cards and so mich more there.

They lost my parcel with important documents in it nor confirmed a delivery to the destination. It has been a month since we sent it. Thank you for your hard work.

Package was guaranteed to arrive in a week and I paid almost $150 for it. It took over three weeks. When I called I was promised a refund, after a week, I never got the cash back. I called and they said they had voided the refund and they never bothered to contact me. Incredibly poor service. Wouldn't recommend. I'd use Canada Post before these guys and that's saying an awful lot.

trying to receive a package since the last 2 1/2 weeks. You can't even get in contact with anybody. If you do, they can't help you never again will I use UPS.

Crooks! I had a package destined for Nova Scotia and called UPS to inform them I would be clearing it through customs myself. They first told me I cannot do this and when I explained that this was a lie they told me I had to go to Montreal to clear the package, also a lie. After arguing back and forth the rep finally caved and sent me the receipt I needed to clear it though customs. I proceeded to clear it in Sydney Novas Scotia and called UPS to inform them. They stated all was good and I there will be no brokerage, tax or duty fees. Today, May 18th 2021 I received an invoice telling me I owe a past due amount for their brokerage services and duty/tax. The invoice was due 8 days before I received it. When I called to have the charges removed I spoke with Rep Julia pza1szj who proceeded to lie about the charges and explained they are in fact valid and that I did not clear the package through customs myself, which I did in fact. UPS are scammers and will take advantage of innocent people in hopes to have their fraudulent bills paid by naive Canadians. Self proclaimed Supervisor Piel pza7erx explained that the charges would be removed but based on prior experience I cannot believe this to be true and have no way to confirm whether or not they've removed the fraudulent charges. Avoid this company full or lying scammers.