Sleep Country Canada

The salesperson, Mark Boucher, did a terrific job. He gave me great information, listened to what I needed and how much I was willing to spend. He was also patient and careful to make sure that I'd be satisfied with the result.Everything was done as Mark said it would be. The delivery was on time and efficient. Most importantly, the mattress I purchased is great!

I have brought a queen mattress with a adjustable frame . On my second visit, I brought 2 twin mattress and frames.I have to purchase another mattress with adjustable frame and I got thinking of the service I received at the Halifax store.Upon entering the store, the first time, I was surprised that the sales lady was wearing a very strong perfume.Do not go there if you have chemical sensitivities.Her service was abysmal. I felt like she was only out to make as much money out of me as possible.The “white glove” delivery did not exist. They scrapped the paint off a wall and were in a hurry. Very poor service.When I went in to complain, the sales lady said” it’s hard to get good help”.And walked away….So…I then went back and brought the 2 twin beds. The service was adequate .After, reflecting on my past experiences, I will be looking to buy my next purchase elsewhere.

Had a wonderful experience here, Andy the sales associate was SO helpful, he was very knowledgeable on all of the products. We only went in to buy a pillow but ended up buying that and a mattress and frame because of how positive the experience was. It was very close to store closing but we weren’t rushed at all. Would highly recommend

Our experience in the store was excellent. COVID precautions were in place and we felt safe. We were not rushed and the salesman was very knowledgeable and helpful. It took several weeks for delivery, but that's to be expected these days. Our mattress is wonderful.

I purchased a twin size Distinction Series Katerina Mattress in late September 2022 and by late November the mattress was having structural issues. One or more of the pocket coils is faulty and is sticking up under the mattress top. You can feel it but not see it. I am on a tight budget and this purchase had already pushed that limit. I contacted the store I purchased it at and they referred me to customer service as it was now over 100 days and a warranty issue. So i called customer service. I explained that the design of this pocket coil mattress is such that any flaws or problems with the coils etc are hidden under the mattress top so you can not take photos of the problem which they insist I do before filing our online claim. I said the design of the matterss photos will not work. They kept repeating the same lines so I gave up and hung up. After three calls spread over a few days to customer service they eventtually said then that you have to have an insurance inspector come to your home which you have to pay in advance for before we book your appointment and for me to provide credit card information over the phone and pay $50.00. I asked to do it at the store as I was uncomfortable doing it over the phone. I was told no stores can not take payments. I asked to be transferred to a supervisor. I was told that I can not transfer but one would call me back in two to three business days if I wanted to talk to somemeone above them. Every time I called I dealt with very rude, unprofessional, uncaring and ignorant representatives. The mattress I bought was $600 with the taxes and now because I could not file online and do a ton of photos I am being forced to prove what I am saying by paying even more money because they sold me a faulty bed ? This is not my fault. If I do get the inspection and a replacement bed I was also having to pay for delivery of my new bed and disposal of the faulty one.I have been a loyal customer for years this was my second bed in 9 years and have recommended Sleep Country to family and friends. NOW this is the thanks I get?! It seems like Sleep Country once they sell you the bed and the sales clerk gets their comission could care less what happens. If a customer can not do what is asked due to the physical design structure , you see the customer has already spent over 1k ( box spring and mattress cover as well) , is on a tight budget, and is not comfortable doing financial transactions over the phone you need to provide other options. You need to re evaluate how you run your customer service and warranty department because this is unacceptable.I will never shop at or recommend your business again.

Great place to buy a mattress, however the warranty is absolutely no good at all. They will find every excuse to stall and eventually no honor. Beware of your purchase. Mattress was only 2.5 years old.

Experience in the store was great. Staff had time, patience and was knowledgeable. Got a call few days before delivery to confirm everything. However, payment was never discussed. I regret not bringing it up. Went to the store the day before delivery, ask the staff to ensure the transaction/ information was correct. He assured me it was all good.When delivery truck showed up. I was forced into paying the full amount right away since payment plan needed to be arranged ahead of time. Not sure if he didn't care or just laziness, but if they would have checked the day before as i asked, there would not have been any issues. Im very disappointed. Good price but don't trust them to take care of you.

I was interested in buying a new bed, and dropped by this location yesterday with my husband. The salesman Sandip was very knowledgeable and guided us through a few options, explaining clearly the differences, and helped us find exactly what we were looking for. It was a really easy process, and we're very happy with the experience!

No issues whatsoever. Sales staff were knowledgeable, helpful and friendly. Price was reasonable and delivery was fast. Delivery guys were courteous, careful and took away our old mattress. Best of all, I love my new mattress. No more sore back!

My dad and I went in to buy a mattress last week. We dealt with Stephanie who was an absolute pleasure to deal with! She fitted us for pillows as well. Super friendly and knowledgeable!