PrimeMD Family Health Clinic

The front end staff here are amazing! Shout out to Amy and the rest of the crew. Even in my panicked state they did everything they could to accommodate me and help me out. Thank you so much. I moved Northside but will continue coming here :)I typically deal with Dr. Zara, she is currently on mat. leave. I would also give her 5 stars!The staff and my current doctor, Dr. Looepy are great. The front end staff is very good at getting back to you. Obviously with doctors offices things have gone wrong, but they are always quick to rectify situations that arise and don't past blame. Always very kind and polite.I needed an appointment very urgently and they were able to assist me with that. I have had nothing but good experiences dealing with the people at Medicus family clinic!

Located on 91 street, Medicus health clinic is fairly a new clinic. Clinic is well furnished and maintained. Nurses and receptionists are polite. Dr. Reiza Zara has been my doctor since 2018. She is such a wonderful person, listen to your concerns patiently and always try to make herself available on the same day over the call or in person in case of any emergency.

They made us get a referral to have my daughter transfer to one of their doctor. They asked how old my daughter was. We went to medicentre to get a referral, waited for 45min. And when medicentre contacted PrimeMD to have my daughter transferred to them, they said they could not accept my daughter because she is 1 yr old!!!!!!!!!!!!!!!! Such a waste of time! Please be professional on giving information!

I’ve been seeing Dr. Zara Reiza for almost a year now and she is an amazing doctor. She is very prompt, which is a god sent for anyone that has a tight schedule during working hours. She listens to your problems and goes over and thoroughly explains diagnosis and treatment plans. I get a sense that she is very careful, and feel my health is in good hands. Can’t express how grateful I am to have finally found a kind and caring doctor.

Three of my kids are with Dr. Oliva. The BEST pediatrician we've ever had for our kids. She will make sure your kids are well checked and taken care of. She will also empower parents to be the best caregiver for their children. She'll go above and beyond to ensure the best care possible. Thank you Dr. Oliva! And kudos as well to the staff!

Dr. Silvano at this clinic is the most unhelpful doctor I have ever seen. She discriminates against people for using narcotics. She seems to think that she can pick and choose who she helps and who she doesn't. I thought doctors in Alberta work for us? I thought they worked for our healthcare system which is run by the provincial government, controlled by an elected group of people..? Her and another doctor, somewhere in Windermere, (forget his name - she tried to refer me to him) - won't help you or take you in as a patient if you have an addiction or problem with narcotics whatsoever. She was very clear about that - if you are using narcotics, neither of these doctors will help you.I think this attitude is disgusting coming from a doctor. She is supposed to be helping people and instead she turns them away, likely doing more harm than good. For one, addiction is largely a mental health issue and doctors, especially General Practitioners, need to start acknowledging that. Sending them away and refusing to help them, impacts them negatively and compounds their addictions. I don't use narcotics so it didn't impact me personally, I just went to get the help I needed from someone else. I think she looked at me and assumed that I used narcotics because I have kind of a skater" look. It was very inappropriate

The best doctor I have ever had, spends the time needed to asses properly, very kind, and reminds me of how family doctors use to be 30 years ago. I have been with Dr Joel for 3 years and He is very knowledgable and respectful. If you can get Dr Joel as your family doctor you are very lucky. He is also excellent with kids, both my kids love to go visit him and get yearly check ups. Reception is great, excited to see the clinic when it is fully finished.

Dr. Zara is fantastic. My whole family goes to her. She really listens and makes you feel like she cares. We moved an hour away from Edmonton and we still go to Medicus Family Health Clinic because Dr. Zara is irreplaceable!

This clinic used to be Medicus clinic when first started seeing Dr. Reise.She for the most part seemed like a good doctor, however without any warning she stopped seeing me. The only thing I can think of is if you have multiple health issues, and one being mental health, or fibromyalgia she just doesn't want to deal with it. Also if you need help with forms filled out or letters she won't help after a while. And the information they have on their files or systems is inaccurate and when I try to correct them on it they won't listen. They seem to think I currently have a family doctor when I do not and have been trying to find one for nearly 3 years. I have seen a walk in doctor once but that's it and they too have stopped working as aDoctor in this province! The fact they have information wrong on my file is frustrating as well as being completely ignored when I really need help! Also Dr. Reise just gives bandaid solutions with multiple medications to issues instead of finding the route of the cause.