Medical Tower Drugs

Great place, great people! Everyone made me feel very welcome right off the bat. This place is second to none!

Kudos to Mike who recently took care of me as a valued customer in ordering a medical aid within a timely manner. Definitely recommend this place for ordering your medical supplies!

The fastest service I have ever been privileged to ever have in all of my 63 year.! I go inside and then leave with and it will be 5 minutes or less from the time I go inside Parking lot in the back is wide open to Parking. Great staffing to make sure you are informed about your prescription drug treatment options and the side effects that's usually caused by the treatment

I've been going there regularly off and on for several years and always found the staff to be helpful, courteous, knowledgeable, and prompt. I intend to continue being a regular customer.

Best pharmacy I have found. Gord and his staff are old time neighborhood pharmacy friendly. If they don't stock what you need they can get it in really quick. Best service in the valley!

I've been with this pharmacy for years, they are always helpful and care about their customers. Gord is amazing.

For over 20 years the folks at Medical Tower Drugs have served me honestly and with a smile. This is a remarkable experience and difficult to find. Their culture of fair and prompt service for their customers is refreshing and consistent.

My experience is only related to the Home Healthcare portion of this shop. And while I have in the past had 5* experiences in the pharmacy--which is why this isn't only a 1* rating--after trying to get my prescription for a back brace belt filled, it is obvious to me that the staff person who was working when I came in, didn't even know how to correctly measure a pt. for something as simple as this.I brought in my prescription but the person working there seemed thrown from the moment I walked in. Not sure why. She did appear to be the only staff person on; there were other customers; and my doc had been less than specific about exactly what type of brace I required.When my turn came, I asked some questions about the differences between the kinds of back brace belts they had. After deciding that the Bauerfeind would be the best option, the staff person proceeded to determine my size. Only problem was: she measured me around the hips. Then she proceeded to take down a brace in a size 5 and give it to me to try on. She verbally explained how to put it on, and walked away and stood behind the counter.At this point I'm confused, since she measured me around the hips, and this has nothing to do with my hips. By now there is a line-up in the store and the staff person is helping other customers. After managing to get the belt on, I realize this isn't working for me so I leave, and point out that the belt is on the chair.I was under the impression that to work in a store like this one needed some kind of training. Apparently not.Oh, I should mention I went to a competitor's store--who does have properly trained staff---and they measured me around the waist, not hips. I was a size 4, not 5. Brace works great.I would seriously suggest that some in-services be conducted for the staff, because had I ended up buying the brace at Tower Home Healthcare, I would have bought a $200 brace in the wrong size.If this happened to me this is happening to others--and probably not just in the area of back braces. What else is being improperly sized by the staff? This is quite serious, and something that I think the owners should be looking at and addressing through proper staff CE.

Just when you think empathy in the health care industry is a rare commodity, you meet exceptional healthcare providers like Gordon and his team. Very professional and empathetic staff. It was my first visit to the pharmacy and Gordon patiently explained the how, why and what of the drugs I was prescribed. Mighty impressed at their level of customer service. Kudos to the team!

This is our favourite local pharmacy! We have been going here for years and we will continue to go here! Super friendly and helpful staff! Gord, you’re number one!