Club Pilates

Came for an intro class and found it easy to sign up for. I was guided well by front desk on what to bring and expect for the class. I enjoyed the class, went went over the basics and the teacher had lots of great energy, looking forward to coming back!

I especially love Brie's class. Every time I walk out of her class, I am full of positive energy. She is knowledgeable and clear with her instructions. She genuinely care and kind to all of her clients. Highly recommend taking her class if you get a chance.

You cannot get into a class here. Don’t sign up they are over capacity. Every single class for the next 4 weeks is full and you have to go on a waitlist and wait for someone to drop last minute in order to get in. They’re very greedy to keep signing people up.

I am not happy about their subscription deals. Didn't explain me that I need to continue it for 3 months to cancel it without any cancellation charges and when i talked to Manager she said I may forget about it that it's for 3 months. Now, either i need to pay 100 dollar to cancel or attend 1 more month and pay the full price. I moved from my old house and Langley location is really far from my house. Nobody inform me when i called last time, told her at that time too that I want to cancel my subscription, she said they will charge me sign up fee if I will sign up later. It's better to freeze it so I paid 15 dollar to freeze it and when i call to cancel it this month again gave me wrong information. Then Manager emailed me that they gave me wrong info. Later they charged me for the full month when I called them 3 times to mention that I am cancelling it. Need to train your staff properly. I would not recommend club pilates to anyone. I will never go back to club pilates in future. Poor management.

Absolutely love coming here! I drive all the way from East Abbotsford and it’s so worth it. Instructors are great, each class is different, music is on point and it is super clean!

Club Pilates Langley is a life changer!!! The instructors are the best! They encourage you to be the best you can be regardless of your age or physical abilities. Always there to support you no matter what is going on in your life.Remember “INHALE aanndd. EXHALE “

Love Kala's classes. The studio is well kept and the staff are usually very friendly. They have a variety of classes you can take. One downside of the memberships is that if you are not enrolled in the unlimited classes pass and just in the 4pack or 8pack, you will need to be on a waitlist most of the time. Classes are usually booked and full for the next two weeks so it's hard to get in for classes when you always need to wait on the waitlist. Other than that, I am satisfied with Club Pilates overall! :)

Had a great time here for 2 years, since they opened. I love most of the instructors, but they are now operating well above capacity. The owner needs to improve her customer relations. Don’t berate your clients over the phone while they’re at work. A polite face to face discussion would have been far more appropriate and professional. Remember who is parting with their money to make your business run. You should take care of your loyal customers, don’t assume they’re going to stay. New customers are not guaranteed, they cycle through for 1-3 months and move on. The membership is not cheap and the cancellation rules are money making add ons. Loyalty is very hard for any business to achieve but once you have it you should nurture it. Word of mouth is also THE most powerful marketing strategy. Whatever happened to the customer is always right?

Amazing classes and studio, you can definitely see the care they have put in the place. I love the workout, teachers, (that I have met so far) and how I feel after Pilates! However, the reception did not feel so friendly and welcoming when I received their call to sign up. I told her I am wanting to start a membership I just have to wait a week. She had given me attitude in her response and hung up quickly.Reception in any place of business is the first point of contact with customers/members and potential customers/members, your position sets the tone and is the first interaction with them. Point I am getting at is, it made me uncomfortable. As a customer, I’m sure no one would want to feel that way somewhere they should be welcomed and excited to go to.