The Master Group Kelowna

The in-person service was equally as professional as my usual phone service. The counter crew is efficient, and very professional.

Always sweet to deal with, I always dealt with them in Hvac / r applications but they also have great Hydronics options.

Master branch Kelowna have been getting most of my HVAC supplies and equipment there, they carry a good selection of stock.The counter and manager always get back to me right away with pricing and any information I need. Will continue to buy from them and recommend to all my colleagues in the trade.

Great prices, friendly staff and clean facility. Very professional, would recommend.

I WOULD STAY CLEAR OF THIS WHOLESALER!!! GO TO RSL OR WWGI've ordered 100s of PTACS from WWG and RSL over the past years and decided to use Masters as a trail. The PTAC I ordered had a expected delivery of october 19th. It didn't arrive until january 27th! I get it COVID ext not that big of a deal!BUT!!!I went to go install the unit on Feb 1st and found out they ordered the wrong unit. I called them the following morning to ask for a cord swap but they refused! They then went on to tell me that every NEW" unit from Friedrich comes with a 30amp cord and I would have to pay extra for a 20amp.Now I've ordered many Friedrich PTACs from RSL and every single one comes with a 20amp plug. After 4 phone calls they refused to swap the plugs out even though its clearly a mistake on their end! I literally gave them a model serial to order this unit and their line was well you got a quote from us back in march for 5kw 30 amp units. How does a quote in march have anything to do with a order in september!!!!WORST COSTOMER SERVICE IVE EVER HAD !!!GO TO RSL OR WWG!!! THEY HAVE SIMILAR PRICING AND WAY WAY BETTER CUSTOMER SERVICE!!"

Loved the customer service these guys provided. They welcomed me with open arms when I recently moved up to the Okanagan. As a new technician in a new environment it really means allot. I wished they were opened on the weekends though so I can purchase some tools!

This joint is a rocking hot spot of great deals and awesome staff that are willing to help out with any questions

Great prices on HVAC-R wholesale products. Have lots of stock on everyday items. Great staff. It’s my go to wholesaler for anything HVAC-R related.

Extremely knowledgeable and friendly staff, always glad to pop in here to grab parts and equipment

I've been using Master as my main supplier since starting my business. Extremely knowledgeable and helpful even to the smaller companies! Highly recommend!!