TheKey - Formerly Home Care Assistance

I have worked for Home Care Assistance for a little over a year now. It’s great environment to work, with an incredibly supportive staff team! The owners are wonderful people and I have seen first hand just how much they truly care about both their clients and staff.

I have worked for this company for several years now. The ladies in office, my co workers, and the clients are amazing people. I enjoy my job immensely.

Last winter my very good friend for 45 years fell ill with cancer, she had already been diagnosed with early onset Alzheimer and now on top of the cancer she was about to lose a leg. As her longest friend, power of attorney and executor I had several decisions to make quickly. The first was to get her care during the hours I and her nephew could not be with her and in the beginning this was in a hospital setting where the nurses do not have time for full care.Through the advice of a friend I called Home Care Assistance and they reviewed her condition right away and had someone taking care of my friend within hours. The care she received was suburb and relived my tasks ahead and stress immensely. Twice the care giver was not able to be there and both times another caregiver was assigned and there was not ever a moment without one. My friend looked so forward to her caregiver arriving it made it very easy to go about my day.These were extremely stressful times and to have a company step up to the plate and take that stress off our shoulders was indeed a blessing. I cannot say enough about the professionalism and sincere care of Home Care Assistance. I hope I don’t have to go through this again but I would not hesitate to call them or to recommend them to anyone in that type of situation.Regards,David C

The ladies on the phone were very nice and helpful at explaining their services. I was able to get a callback very fast after submitting an inquiry online. The process to get things started only took a few days so it was quite efficient!

Great company to be a part of. We are provided with long working hours which I was really looking for to earn enough. Admin support people are kind, approachable, and easy to talk to. Glad to be working at TheKey (formerly Home Care Assistance).

I called Home Care Assistance after our family, who all live outside of Toronto, started noticing memory concerns with my Aunt. Home Care Assistance was great with listening to our concerns, addressing how they could help and providing recommendations for next steps. Since starting care services with them, they have been helpful, reliable and overall have given our family peace of mind that our Aunt is safe and well taken care of.

It's a stressful and overwhelming process to find the right kind of care for your family when that time comes. Home Care Assistance was not my first call but they were certainly my last. Every concern, every question was met with patience, thoughtfulness and clarity. I would recommend this company to anyone looking for help for their parents or loved ones. Thank you! Thank you! Shane M

We are so glad we found Home Care Assistance when we did. They went over and above for my grandmother and our whole family when life was really difficult for us. Nothing was too much to ask. The whole team of caregivers were really caring and compassionate and the company made sure that they were a good fit for her.

In March 2017, i was looking for care for my partner who suffered a debilitating stroke. From the first phone conversation with Cheryl I realized this is the agency I want help from. She was polite, professional but at the same time calming and compassionate. She matched us with two excellent caregiver who stayed with us almost a year.A few month ago, we again asked for help. Kathryn remembered the personality that best suits my partner's and matched us with the most caring and hard working individual.The flexibility to change schedules or add hours always, gives us tremendous piece of mind.i would absolutely recommend Home Care Assistance.Eva

It is difficult to say enough good things about this company, and most importantly, the people who run it. Cheryl and Steve are experts, but they are also extremely compassionate. This results in service that is caring at every stage, from selecting the right person (or people) to work with your loved one, all the way to how billing is handled. I am an only child, and I live in the US, so knowing that Home Care Assistance is in my family's corner has meant the world to me; they continually reduce stress and provide support. I recognize that picking someone to help with your loved one is a difficult decision. Please know that this company is unsurpassed.