CHANGE Lingerie

Had a great experience! Sneha was incredible and so helpful.

Once a year, or less if I've gained or lost weight, I go on a bra buying spree and buy a half dozen or so new bras for myself. I used to shop at Victoria's Secret before they came to Canada, but they never really fit quite right. My friend referred me here, and it was love at first fitting.First some background: I used to work in a small, independent lingerie store, so I know about fittings. I can do my own, but it's easier when someone else does it for you.The first time I visited, the fitting assistant was friendly, helpful and competent. Once we had my size established, she brought me lots of fun bras and panties. This positive has been consistently repeated each time I've gone in. If you shop at the right time and can take advantage of their sales, all the better. The Change card is a nice perk.I find the bras to be well-made and very comfortable. I wash them in the machine and line-dry and they've retained their shape nicely.

Staff were so knowledgable and friendly. Sasha helped me immediately resize my bra and find me a sports bra. While the prices are very high, it was nice to have a big size selection. This is the only bra store I even shop at anymore!

Jas is amazing! Such a great experience finding new bras postpartum. Great bras!

Of the handful of times I've visited this store, this has by far been the least pleasant. I love the product and selections and the material is far better than what would be offered at Victoria Secret, so much so I don't mind paying the extra cost.I entered the store and saw no sales clerk so I proceeded to browse around - I had the intention to make a purchase today. After a couple of minutes, a sales clerk comes out from the back, made direct eye-contact with me then ignored me as if annoyed, and continued to sort through lingerie. I made another round around the store until I was able to catch another sales person for some help. She told me they were limited in sizes, I said that's fine I will just get a bra-sizing and order online instead. She was already assisting 2 other customers but she tried her best to help me with the bra-sizing. Despite being busy, she was able to get my measurements and was knowledgable in how the bra should sit on my body. I was waiting for her to show me some bra styles but decided I didn't want to wait anymore and get on with my day's errands. Nevertheless, I did get a bra-sizing done and I decided she was just too busy so I would just order what I wanted online. Upon leaving, I directed a question at a new sales person (who had just clocked-in) but the sales person who ignored me in the beginning decided she would chime in, bluntly, and attempt to answer my question but led with I don't work here anymore..." Thanks for letting me know that it's your last day but I did not need to know that nor does any customer need to feel like a burden for asking questions or requiring assistance. I feel if you are still an employee up to the moment you clock-out and leave the premises

Thank you thank you Miss Sashaaaaaa!!!You helped me out above and beyond my expectations!I will begin with the fact that I’ve been a loyal patron of the Change Cambie location since Yvonne opened it in 2008.I love this store.I was very sad to see her go, but regardless, it has always remained my go to, as can’t deny the quality and price points.HOWEVER- now, Miss SASHA is there and I love this store even more now!!Sasha is one of a kind!Attentive, proactive, she listens, is an amazing communicator- she is everything and more that you need and want, especially when it comes to this fine art of womens garment fitting(s).Again. She has gone above and beyond to help me, cannot say enough about her!Head office I sure hope you’re paying attention to this super star you have on board!Sasha thank you for everything and I look forward to your assistance again soon!!Sincerely,Sandy GCambie VillageVancouver

I attended the Cambie, Vancouver store yesterday afternoon with a friend. Bra shopping is already a very vulnerable experience to begin with, and the experience started out okay, however, once I was measured, it all went downhill from there. I am a 42 band size currently, and even though my friend and I are the same cup size, she had a smaller band size so her experience was better, but I can’t say the same. Once measured (and inaccurately), the sales person (Jas I believe) only presented one option for me, which is not what I was looking for. I indicated what I wanted, at which point was told in front of my friend that due to our difference in band size, my friend has many more options, however, I do not due to my size. I asked about alternative sizes and options and was told no, and that this Company would not have those options. She then behaved as though she had no time for me, and only helped my friend and never spoke to me again for the duration of our time in the store, even though she could see I was visibly upset. I walked out of the store in tears, feeling defeated and that if I ever wanted a pretty bra that I’m not swimming in, I would have to lose weight. Jas was more focused on my friend because she knew she could make a better sale. No connection with me whatsoever. It is very clear that size inclusivity for beautiful bras are not Change Lingerie’s forte and I will never attend that store again. I left the area, went to Understance on Robson, where they were amazing and I walked our with 3 sets and will be purchasing from that store from now on. They made me feel like I was not a terrible size and any style/silhouette of bra is attainable in far more sizes in their store.

Had an amazing experience only downside is I've had my current bra for just over 2 months (I bought 4 over the last 2 months as I'm not from the area) and the underworld has already come out of one of my bras. Worn maybe 10 times. Been washed and dried by hand once

I had asked for recommendations online on where to go for a properly fitted wardrobe and a few ladies recommended Change. So I visited this week with the intention of investing in several new sets, willing to spend the money. I was hopeful from the reviews, but I was left disappointed.I spent quite some time in this store and at no point did the staff member acknowledge my existence, let alone offer help. It is a small store, and I spent quite a bit of time looking at each of the racks and tried to smile at the staff member to get her attention. She completely ignored me, even when I was about 5 feet away. I did a few laps" of the store

Checked out this store today for the first time. I had put off bra shopping for a long time, since the last time I did it was a poor experience. I walked in today with hesitation, but I was so pleasantly surprised. The lady who was working there was very friendly and offered so much help and assistance even though I could tell they were short on staff. Not to mention the bras were very cute and comfortable. Will be back!