Creative Homescapes

I feel it’s important for your team and the crew to know the level of service that they are providing us and how appreciative we are of this. This morning by 8:30 am our lot was not only plowed, sidewalks salted and shoveled, but our parking lot was actually bare.I have been in the industry for nearly 30 years, and I have never experienced the level of care and quick attention to our snowplowing needs as with Creative Homescapes. Hotels have a very specific timeframe that works in terms of plowing the lot, and ensuring the entranceways are clear early in the morning as guests are leaving, that a clean up takes place after 11 am for when most of the vehicles are gone, and that we are ready for the arrivals again around 3 pm.Your staff have been remarkable for the past 2 winters and it is unheard of that we have never had to call for an expected arrival time at any time over the past 2 years. I want to also mention that companies in our area are stopping by to inquire as to who we use for our snowplowing, because they can’t believe the service that we have. We gladly pass on your name to them.Great service goes a long way! And it’s too often that companies such as yours only hear the negative feedback. We wanted to ensure that your staff are aware that we notice and that we are overly pleased with the quality of work and attention to detail that you are providing us. Thank you for doing what you do!Have a great day!Stacy KingGeneral ManagerHoliday Inn Express & Suites Windsor East – Lakeshore14 Amy Croft Drive, Lakeshore, Ontario, N9K 0A1

Creative Homescapes did a gorgeous composite back porch for us and installed a decorative aluminum fence around our property. They also created a full backyard design for us and will be installing a fiberglass pool this spring. They are professional, do high-quality work and have fantastic products. Highly recommended!

We have had the pleasure of hiring Creative Homescapes for two major landscape and pool projects over the past several years.From the design process to the installation of our pool, sod and landscape, service and quality of work were always top notch.The entire team is wonderful to work with from start to finish, and I highly recommend them for all of your landscape design needs.

Carley was amazing and got our chairs delivered on time. We would 100% deal with her again. If you want great service I would ask for her. Thank you so much Carley!

I previously dealt with this company and had great customer service however, based on my current experience, I would not want to deal with them again. I have called multiple times for a quote and the only response I get is” the salesman will call you back”. I all have received is crickets! If you don’t want my business say so!

Shawn and his entire team are Top notch! From Mike and Carley in retail to all the hard working ground crews that have made our dream projects come to life. Their Landscape/lawn service with Scott and Sheena is amazing! We would recommend all their services to anyone looking top quality and professionalism

We hired this company to replace our old deck and during this process we noticed many problems. We listed the many legitimate issues with that need to be fixed and we previously emailed them about these issues to give them the opportunity to correct all these problems. They said we'd be able communicate with them and their company's operation manager to address these problems. It's clear the intention of their company was not to address any of these issues as their company demonstrated on Monday September 26. It was completely unprofessional to show up with only the intention of loading up the wood and avoiding the opportunity for us to show you these problems. The deck frame your company built is not code-compliant. Improper ledger board ( missing joist hangers, not caulked ) Improper girder ( only used regular wood screws to connect girder into sides of support post ) Improper cement footings for pergola ( uneven ) Improper use of all support posts ( used as guardrail posts ) Missing girder for upper deck support Missing connections ( bolts, joist hangers, hurricane ties, structural screws, post to beam connectors, guardrail brackets ) Most of the wood used is already splintered/split ( especially the 4 x 4 support posts ) The entire deck frame is only relying on the sheer strength of regular wood screws attached to sides of the splintered 4 x 4 support posts It's very dangerous and needs to be replaced already. We requested a full itemized list of what they charging us for, down to the cent as this is required. As they requested we put down a deposit more than the customary 10 % deposit. In this case it should have been $3150 only. We feel they took advantage of this and are keeping more than what their company is actually untitled to for the service they provided us. The itemized list as to what this company did is as follows... Tear down and removal of old deck Auger 7 holes, pour 7 cement footings using sona tube. ( 3 of which are uneven ) Your workers partially framed a deck improperly and very dangerous that it needs to be fixed. Most of the wood used has already splintered/split especially all 4 x 4 support posts. The wood this company used was obviously not properly inspected before use. Their company operations manager and crew took back most of the wood for this job that was bought with our deposit so we are not responsible for the cost of the wood that was taken back. We gave them an opportunity to rectify these mistakes but their company had chosen to quit. This has resulted in us incurring damages as having to hire another contractor to replace the entirety of their company's improper work. We are extremely disappointed with this company's service and poor quality workmanship. We honestly feel there should be consequences for their unprofessionalism and negligence to warrant a full refund, that would be satisfactory.

Creative Homescapes completed a full backyard makeover for us last spring and we could not be happier with the results. It was amazing to see their entire team work together to accomplish the envisioned end goal. We were very impressed with their hard work, their attention to detail, their professionalism, and their commitment to making sure we were satisfied with the project at every step of the way. We would definitely recommend them to anyone thinking about doing any backyard projects!

Great experience. John helped us with over the phone ordering our new speakers and head rest for the hot tub because we do not live in the area. We received all of our items needed. Everything worked out perfect! Will for sure use them again as the places in our areas are not as helpful at all!