Wildpine Residence

My mother was introduced to Wildpine as a convalescing resident after heart surgery. After 30 day recovery at Wildpine, she did not want to leave. The staff and management at Wildpine are warm, welcoming, and knowledgeable in their industry. The residence itself is clean and well appointed and close to many local amenities. There is genuine affection and respect towards residents and amongst the staff. I highly recommend this residence for seniors looking for a safe, compassionate and fun environment.

Wildpine might be an acceptable facility if the loved one you're thinking of sending there is healthy, energetic and can essentially take care of themselves short of cooking and cleaning. However, if they have any kind of health condition that leaves them weak or with low energy, they won't get adequate support or respectful treatment at Wildpine.Furthermore, complaints from residents seem to be regulariy met with lip service instead of action, or the bare minimum if they do act, and if you try to advocate on their behalf the staff will disingenuously explain how the problem is always out of their control but they're doing everything they can, when they aren't and just want you to stop bothering them.

This building is only about 4 years old and is bright and clean. There is a huge outdoor patio and the grounds are nicely kept. We toured with Shari and just when we thought we were done she told us there was more to see. They have so many activities - there is absolutely something for everyone. The rooms are a great size. Mom loved her room and her view. The staff are wonderful and so patient. The one consistent thing my mother always said was how good the food is - she wouldn't change a thing. There are two beautiful dogs who are there most days and they love to be petted. If you are even thinking about moving to an independent or assisted living building you owe it to yourself to check out Wildpine.

I am so fortunate to call Wildpine my home away from home. They say if you find a job you love you will never have to work. Well that’s very true for me! I enjoy every minute I get to spend with this extraordinary group of people, in this beautiful place.

As a former employee of Wildpine Residence, I have nothing but good things to say. The staff here create such an enjoyable environment for everyone involved in the establishment. They take amazing care of the residents, ensuring they feel comfortable and heard. As someone who worked at the reception desk, I soon developed relationships with all the residents, quickly learning their names and having long conversations, learning about their past and how they became who they are. I also developed relationships with visitors, and family members, learning their names and eventually being able to greet them by name as soon as they entered the building. All the staff members know each resident by name, and always stop to have a conversation with them, no matter how busy they are. The activities department always has something fun planned throughout the day, and they plan fun events every now and then that all residents and staff participate in! They ensure that the residents stay active and mobile with activities such as “Fitness Class” and “Walking Club”, and they also have activities directed directly towards the interests of each resident such as, “Bridge Club”, “Euchre Club”, “Sewing Club” and so much more. The dining room staff always work to ensure the residents are happy with each meal, and the kitchen staff work incredibly hard to create enjoyable meals that the residents enjoy. For holidays, they always do a big meal or luncheon for the residents to enjoy with their table mates before going to celebrate with their families. The nursing team does an impeccable job at ensuring the residents are checked on, taken care of, and their needs are met. They assist residents to and from meals when needed, and help them with even the smallest task. The maintenance and housekeeping team ensure the residents rooms are cleaned thoroughly, laundry is done when it’s needed to be done, and broken items get fixed. The team of managers ensure that their employees are supported every day, and they ensure the residents are taken care of all the time, they work hard at making sure everything runs smoothly, and wow do they do a good job at it! As someone who has worked here, if you are looking for a job and want to work somewhere where it feels like you are a part of a family - this is the spot for you. If you are a family member, or someone looking for a place to live - I would highly recommend Wildpine Residence. You won’t be disappointed. To Frances, Lucy, and the rest of the team - thank you for creating such a loving, friendly, and supporting work environment and I hope to be back to work alongside you again soon!

I had to move my Mom from London Ontario to Stittsville, I shop around and finally made my decision to move forward with Wildpine. My mom was afraid of being isolated for the 14 days imposed by public health. They have a program that is run for those who just arrived. My Mom was shocked when day 14 arrived. She rave daily about the food and now she tell me how fun and nice the staff is. She has made friends and her only regrets is that she waited so long to make the move! My wife and I are so relived to know we made the right choice!

I agree with some of the reviews posted by others:1. Wildpine might be an acceptable facility if the loved one you're thinking of sending there is healthy, energetic and can essentially take care of themselves short of cooking and cleaning. However, if they have any kind of health condition that leaves them weak or with low energy, they won't get adequate support or respectful treatment at Wildpine.2. Furthermore, complaints from residents/caregivers seem to be regularly met with lip service instead of action, or the bare minimum if they do act, and if you try to advocate on their behalf the staff will disingenuously explain how the problem is always out of their control but they're doing everything they can, when they aren't and just want you to stop bothering them. Even when complaints are brought to the attention of Frances, General manager, she listens with an attentive ear, apologizes profusely but it ends there. It is either hypocrisy or weak management, either one is not acceptable and this attitude/culture seems to affect the whole organization. No one seems to take responsibility for their actions3. It is a nice building and very clean. There are some good nurses and personal care workers, but they disappear very quickly.

Such a beautiful residence and affordable too. There is something for everyone budget. A great concept, much needed in this city.The people I met, both residents and staff are proud to call this community home.

I would say the residents are well protected from covid,its a beautiful home ,I enjoyed interacting with the residents ,we communicated well ,shared stories,fixed any issues they might have,and just being calm and solving their concerns would make things good.Its listening,as in times of covid they need to feel listened to ,its a great place just need to communicate more ,and a few other things Listening and making people aware of changes makes everyone feel they are worth it ,It what keeps a happy home a place people are drawn too ,take care of the ones you have and the rest falls into place.Its a great place ,beautiful area,you are much loved residents stay safe ,the best is yet to come.

Nice home. Nursing staff so much more friendly than when originally opened