Hawk Home Services - HVAC Contractors Durham

It was a pleasure to meet Robert. He is very knowledgeable and skilled and had our furnace up and running in no time at all. Hawk was recommended by a friend and we definitely will be referring this proficient company to others. Thanks again Robert and Hawk for resolving our emergency situation so efficiently.

Great job. Mohsin and his crew showed up right on time and replaced the boiler unit in very good time. They checked the water heater and house heating to make sure everything was working before they left. Also they were very friendly and explained everything they were doing.

Hawk was subcontracted by Reliance to do a ductless AC install and it was a terrible experience working with both Hawk and Reliance. They first installed units on walls at the end of May and then did not come back to complete the install until the end of June. The worst of my experience was their workers drilling a hole through the exterior wall in a spot that was poorly planned and as a result the hosing inside the house cannot be made flush to the wall. I don’t think they knew that was going to happen, and even if they did, at no point did they advise me of the possibility so I could have a say I. How it might turn out. As a result of that error in install, they also left the hosing exposed and I had to repeatedly follow up to ask that it be done properly. It wasn’t until September when they finally came back to finish covering the hose, and then then the quality is poor, the service was poor and there is still nothing they can do to have the hosing run flush against the wall. This is a short summary of a long and frustrating experience consisting of poor workmanship and customer service. No attempt at any remediation has been made and ultimately I’m left with a really bad install that is either fairly permanently flawed or very expensive to remedy.Updating to add that I’ve recently been told that the electrical work done was also not to code.

Have dealt with Hawk for quite some time now. They fixed my hot water boiler and installed my Air conditioning. Am very happy with the support and knowledge I get from Hawk. Big shout out to Manager Zain for his attentiveness and awesome technician Paul who is very knowledgeable on installations and fixes. No job is too big or too small for the folks. Appreciate it. Thanks!

Very good and fast service with good prices. Our AC broke in the I have a heat wave I called and spoke to a gentleman by the name of Masoud he came to our house and inspected the same day and had it installed the next day we are very very happy with the services. Thank you Mr Masoud!

Paul was our service man and he spent a lot of effort in diagnosing the problem with our furnace and giving us good advice regarding airflow.We would strongly recommend him

Tech looked at it said I don't know why hot water wasn't working before. But now it's fine. While for most of the day there was no hot water during winter.Update Feb, 2023Got a call from Hawk services back after 3 months of me posting a review and then asking why you posted a bad review. When I told them the new hot water tank stopped working and you guys refused to help that's when I posted the review. I had to call Reliance company.Now today my 3 year old baby had to take a bath in cold water cause Hawk services hot tank stopped working. This time uploading a video to prove it too. Tried to call Hawk services this morning and no one picked up ! That's the service you get after you have paid.

We were happy with their services . They installed the HVAC in a professional way . We hope the after service is as good .Thank you Hawk Home Services

Had an issue with a new furnace not switching to the high heat mode, I called Hawk and they promptly dispatched a tech that fixed the problem. Very happy with the service

Quick, efficient, and communication was good with the tech. Very straightforward on the best decision to go forward to fix the issue.