Eye Care Centre at VGH

Like most medical places I go to, this centre is extremely rude. The receptionists have no respect and say blunt and hurtful words.The road outside was closed the entire year and we had no way of entering. We were blamed.Not only that, but we've been waiting over an hour for our appointment. We've been told off for being late for their own construction and they're the ones late for our appointment. I smell hypocrisy here.We waited until all the other booths closed for lunch. We've been here since 9am.If it weren't for my medical condition, I would never come here again. Sadly I have to come here often, so woe is me.The only nice people worth mentioning here are Sue and Dr. Sheldon.

I had to go there Yesterday for an urgent and very scary check up, as the optometrist had seen something concerning in my eye. I was very impressed by the kindness and efficiency of the team. Every single professional I could see (and I spend almost 2 hours there so I saw a lot) was working so diligently and always keeping an eye for the vulnerable ones to assist them and help them with their needs. Hats off to the Section C teams in particular, because that is where I was attended exquisitely.

The eye care centre is generally very well organized with big, spacious waiting areas, a little coffee shop and bathrooms on every floor.The highlight of the clinic is Dr. Katherine Paton. She is an excellent doctor. She takes the time to do her job to the highest standard, and really cares about her patients. You never feel like a number.

Great doctor to me

Chaotic organizing ability, rude and shows no respect.Was referred to the clinic and was expected to be reached on the next day, not until I called in to find out that they didn’t even know my file existed because no one checked their own fax, promised I will be contacted later, and wouldn’t hear from them at all, called at 4pm and was brushed off again and was told I will be reached after office hour, which I doubt they even care about reaching out to me after work?By far the worst medical “care” I’ve ever had in Canada for the past 20 years.If you work in medical care industry, please first understand what the word ‘care’ stands for

Waited for more than an hour for my appointment. Some staff specially in clerks are rude and unpolitely asks you to do what they want like sit there stand there, like an army(lady in Section F and Tall bold guy in entrance). I think they should hire people who can handle old and seniors in a polite manner and with patiency.

Receptionist and team have poor communication as to instructions. The last visit The technician did my testing and told me to wait in the sitting area, I waiting 45 mins before I went to the reception and asked what was happening she told me I was done I could have left! The second time the Latin receptionist was being rude and told me I was told I had two waiting times and I had a paper slip. None of that was told to me and no paper was given. When the appointment was booked I was told it will be 30Mins. I’m a pretty patient person but this was disappointment. Receptionist just chat amongst each other not acknowledging parents terrible costumer service!!

Sept 26, 2022Info on ParkingPaid parking is available and is accessed through the lane between Broadway and 10th.Only 10 spots with the rest reserved 24 hours.Exit through the closed gate, which will open as you cross the sensor. If you try to exit from where you entered you may encounter some difficulties if another car is trying to get in.There are parking meters along 10th going west. Note that they may be labeled with the handicapped icon.There is also a 10 min parking area in front of the building on 10th as well as on Willow.

This review specifically for the Retina section Dr E.Navajas team. I had a retina detachment in March 2023, which was very scary. Every person from the ladies at reception, the ones who were putting the drops in, and checking the eye sight were nice polite and patient. I had to go back few times and have the operation too. Dr R.Boladas and Dr Navajas were professional, patient, efficient and very helpful at every follow up visits. Thank you for saving my eyesight. I am grateful

Two stars because the Doctors are great at what they do, but as a business this facility is run by clowns. No information was given for a specialist appointment for my 3 yr old that took 3 months to get and upon arrival I find out the process could last 4-6hrs. I was then told I should set up their email confirmation system if I want it. Wow! This has to be the worst clinic I've ever encountered in BC for costumer service and I work in healthcare and cover multiple health authorities.