Ben Moss Jewellers

I had the best experience with Tammi at Ben Moss. Tammi was patient and really understood my needs. She found me the perfect product from another store that she got shipped in. I would recommend Tammi to anyone who is looking to buy jewelry.

I needed a sterling silver ring set. I have checked their online catalog and I was amazed by the variety. Before I ordered online, I wanted to go and see the product in store. Because sometimes you don’t like it in person. Ask online they had many sizes.I suppose the person that was helping me was either a supervisor or a manager.I told him exactly what I want. Once he knew what I was looking for I got the vibe from him that he was not very interested in helping me. Because right away he addressed his two other associates to help other customers.He showed me one ring. And said all he has is a size 6.5 in store. That’s it. He said he can definitely send it for resizing and that would cost me $30 extra. There were no additional suggestions or offers.Very sad. And very disappointing customer service.I could have gotten my size from him, and he could have told me that I can buy online from THEIR store. But he did not even think of that.I went across to another jewelry store and that’s what they suggested I do. They sized me up and suggested I order online.I get that he is on commission and that his store needs to make their target and goals. But if that’s the customer service you provide, even online shopping won’t happen. So in general… the company won’t make money.Not going back again.

BUYER BEWARE! These people are not to be trusted and even the district manager won't stand behind their own policies. Offering a deal and then going back on their word is not good business. DO NOT SHOP HERE!!

Ordered a ring online to be delivered here. When it arrived, the store manager called me and told me when I can come pick it up, which I did the following day. When I arrived, he informed me that he had another of the same ring in stock, but with a higher grade diamond, which he could sell me for the exact same price (even though it would usually cost $50+ more plus sizing). This was really nice to hear, how this assistant manager was looking out for me and wanted to make sure I got the best bang for my buck. I got a good deal on the Extended Service Plan (ESP) as well. Thanks again, would certainly recommend this place again for getting jewelry!

Very poor customer service. I had an issue which was addressed only after I pushed the matter, then when my item was supposed to go out for repair" the manager I believe said it should be "ready by the end of the week" I waited 3 weeks then finally called to find out what was happening only the find the gentleman on the phone did not know what was happening with my item and never called me back after he said he would find out and let me know. Waited 2 days

I called to put a women's watch on hold today gentlemen who answered the phone was very helpful. Once I got to the store huge rush job the lady didn't even show me the watch before she put it in the box. No gift receipt , she was too busy talking to her co worker. That being said once I got home I noticed the watch was very small. Not impressed

Worst Ben moss to go to. All times I’ve gone, I’ve purchased jewelry and had bad experiences with all pieces. My bracelet link broke in a month and they wanted to charge $40 for one small silver link. TWICE now I’ve been sold FAKE jewelry and had to go back and complain that they’re jewelry had turned mine and my boyfriends skin green. They tried to say that my boyfriend was allergic to Sterling silver, meanwhile he had a sterling silver watch on. Never going back ever again for sure now. I’ll take my business elsewhere, and others should beware of this scam.

Dale was absolutely amazing. We went to a different location and wasn't too happy with our experience. When we described this to Dale, he went out of his way to make things right. Not only is he extremely knowledgeable and experienced, but he was not pushy at all. Not once did we ever feel pressured to buy. We are incredibly happy with our wedding bands and cant recommend Dale enough! Thank you very much Dale!

I will never be buying another piece of jewelry from Ben Moss again! I have had this necklace fixed once already and I have only had it for 3 months. Any necklace over a $100 should outlast costume jewelry any day and this necklace is junk.

Bought wedding rings 2013 and last year 1 Diamond fell out, took back for for repair/replacement, the 2 weeks later another Diamond fell out?? Not happy and WILL NOT take back after the first bill of $700.