At Merithot Pet Resort

Our dog attends daycare at Merithot and we are really happy with the service. As with any change in ownership, it is understandable to have some growing pains. Any concerns we did have were quickly resolved with great communication!

I have been taking my dog to Merithot since he was 1 (now almost 3) and have always felt they ensure he is well cared for. Even after moving 40 min from the kennel I continue to bring my dog (and now puppy as well) to Merithot as I trust them to care for my dogs as if they were their own.I recently spoke with the owner and manager to provide feedback and was advised they are working on making some changes overall but all of my feedback was positively received and I feel like they really cared and listened to what I had to say, as well as taking the time to answer questions I had.5/5 I will continue to choose marithot as my primary boarding location as long as there are spots available when I need them :)

The owner, Kyle and his team are amazing! My Evie is a regular at the kennel, she can’t wait to get there, and comes home happy, clean and tired every single time! I drop her off with confidence twice a week, knowing my little girl is well taken care of by the knowledgeable and caring staff and management! At Merithot…10/10!

I used to love taking my dog here. She loved it. But something is totally off since Karen left. Took her today for a groom and not only did they destroy her tail (SAMOYED), she is totally not herself coming out of there. She’s traumatized. Won’t ever be back. He’s also turned the place into a retail store. Karen loved the animals. This man just wants money. Edit; their groomer also does not know how to groom properly. Totally destroyed my Samoyeds tail.

My experience mirrors that of others who have posted to this site. The kennel used to be fantastic, but since the new owners took over it has gone downhill. I arrived to drop my dog off prior to a trip to Vancouver to learn that he was not booked for the duration of my holiday. This was not the first time that a scheduling error had occurred under the new regime. It NEVER happened under Karen’s management. I received no apology, nor did it appear that the young man who now runs the kennel cared. He instead blamed me. Reading other reviews, I can see that this behaviour appears to fit a pattern. He made no eye contact and was indifferent to my situation. I was left with no other choice but to cancel my trip home for Christmas. The former owner and staff were pleasant, efficient, and showed a genuine care for the animals. Those days are over. I will never return. To echo another post, ignore any review older than months.

Our dog loves the place, and that tells us a lot about the management and how they treat their dogs.At Merithot is our preferred kennel. And we know Flounder loves it there and is well cared for while we’re away.Thank you Team At Merithot!

At Merithot is a great place to daycare or board your fur baby. They take such good care of my dog and she loves to go there. They always go above and beyond for us and we appreciate everything they do! I would definitely recommend.

I used to swear by this place, but it is quickly going downhill.They messed up our Christmas boarding booking, and canceled us last minute because “they forgot to add it”.I wanted to pick my dog up at 3pm today instead of 4pm and was told it’ll cost me $30 to do so.He came home completely stressed out, panting so hard. He was stressed being dropped off since his last stay, instead of running in happy we had to drag him in.I do not trust my buddy is well taken care of and I will be moving my business elsewhere.

My dog used to love this place until the new owner took over. He went to daycare here a couple times a week and would get so excited when I'd get out his daycare bag in the morning. He would hop in the car happily and would usually be excited when we got there. Sometimes he wouldn't want to get out of the car and would act scared, but that would change the minute he saw the staff. He would absolutely light up.Once the new owner took over it slowly got worse and worse. He would shake and sometimes hide behind me when I would bring him in, but would perk up if he saw someone he knew. I kept taking him because it would seem to get better for awhile, then get worse again. They always assured me he had a great day and he seemed happy in the pictures. Eventually he refused to get into the car to go and I knew it was time to try somewhere else.We tried a new daycare of the same style (individual kennels, taken outside a few times a day for playtime). He is absolutely back to his old self. No shaking, no hiding, no refusing to get out the car. Just a happy dog.I don't know what's going on at At Merithot but it feels off. There has been a lot of turnover since the ownership change. Payton the Kennel Manager is wonderful, but she is the only old staff member left. The new ones seem confused a lot of the time and the dog smell in the front office has noticeably gotten worse. I hope they can turn it around.

Very disappointed in our most recent experience... or rather the lack of... with At Merithot over the Easter weekend. When booking in person over a week beforehand, I specifically said it would be for Sat night of 'Easter weekend' and asked for grooming to be done as late as possible on Easter Sunday, with a bit later pickup time since we might not be back to get there by noon. She wrote it all in the schedule book and I was told they would try to make it work, that with a later drying time there wouldn't be any extra late pickup charges. On 3 different occasions in the two days before Easter weekend I spoke to someone there to confirm everything. There was a bit of confusion if the grooming could happen or not since someone had booked off unexpectedly, but they thought it would still be ok and were trying to reach the groomer to confirm... but no mention of any boarding problem. And again, even when he was dropped off by my husband Sat morning, nothing was said to him of any issues.Half an hour later when dropping off his bed and food, suddenly I was told by the owner that I'd made the appt for the previous weekend, they had tried multiple times to reach me then, and he wasn't sure my dog could be accommodated now. Grooming would have to be done first thing Sunday and there would be extra charges if not picked up by noon.The attitude I was presented with that it was entirely MY error, since his staff wouldn't make thar kind of mistake"