K-9 Couture

I go there often, very friendly staff named Scott who helps get the answers you need with regards to product details and what to recommend. Overall this place is excellent if you are looking for many different types of treats for both large and small dogs. They do have a no return or exchange policy that new customers who aren’t familiar should be aware of, but they have signs that are transparent about this. Place is a little more expensive (toys and clothing being the most so definitely shop around for those items if you can) but for treats and food you get fresh high quality items. In terms of food selection they at times can run out of an item so not always the most reliable with certain freeze dried food items but this could also be a supplier issue, as I’ve noticed the same products of out of stock with a several pet stores. Do be aware sometimes an odd bag of treats may be expired and not clearly labelled as being expired as I have boughten 2 bags of expired treats without knowing. With all that being said the shop is my go to place for my dogs, friendly staff, great high quality products and great selection. Definitely would recommend checking this place out if your downtown

I think the groomer did a great job. My cat looked relaxed when he was grooming and back home.

I found this place though a Google search. It is difficult to find a place which will groom cats. I booked a wash and cut for my cat for 140 dollars with 10 dollars extra for deep conditioning. My cats fur was quite matted. The groomer was trying her best to explain to me what the process would be and honestly I don't have a problem with the grooming. What i didn't appreciate was that it took 3 hours and I was never updated... I had to ask multiple times what was happening. At one point I got concerned because it never takes that long. I was told it would be another 10 min and waited an additional hour. Another point I didn't understand was that if the groomer required the assistance of another person to hold the cat still, that would be chargeable. I feel the grooming cost should already take that into consideration. I offered to hold my cat instead but that was not recommended because it would distract the cat. I must admit I am new to the country and the tipping protocols have also thrown me off. I thought it was limited to restaurants and nail salons but after being charged 192 dollars I was asked how much I would like to tip. I didn't even know that was a thing. I appreciate the groomers service and I feel I paid a hefty price for it. I didn't tip because it was already such an inflated price. I would go here again if I was in a bind but I think i should have taken the initiative to seen the facility first just for peace of mind and I should have clarified the price beforehand. I do feel that if the grooming is going to go in excess of 2 hours then the customer should be notified. We have to pay for your time, you should be equally as considerate of your customers time.

Had a great experience here. The staff are super helpful. During the pandemic we adopted a dog and needed to get him a coat. We couldn’t go into the store cause of COVID, but the sales person took biscuit in and their time to ensure we got the right item. Thank you!

I made an appointment for a dog shower at this store on Wednesday. After taking a shower and returning home, I realized that all the fur on the dog's private parts had been shaved off, causing severe inflammation in the private parts. Don't hairdresser have any basic knowledge? I won't go again.

It’s an amusing shop with variety of products and the quality is incomparable. They have everything and unlike many other pet stores they have many options to choose from.

K-9 Couture has a great feel about it. I go there at least 2-3 times per week. There are plenty of items to choose from, and lots of pet toys as well. But the real X Factor for me is the customer service courtesy of Scott. Scott truly cares about the customers and he always goes the extra mile. My experience these days is that most customer service is sub par at best, as most give the impression they could not care less, and you often hear the famous words, we are out of that"

My wife saw this place and made an impulse buy. I tried to make an exchange which was not accepted. The salesman" asked if I was a "regular" shopper there

This store has such a huge selection of toys and treats that it was hard to choose! Got my dog his new favorite toy from here and a birthday bone. One thing is that items are a bit on the pricey side