Enterprise Rent-A-Car

It was during December during the start of the -35 weather we were having. I didn’t not choose this company.They did the whole “show and dance” prior to me driving away. They showed me the tires and listed everything they can do involving mud and snow. HOWEVER THEY DID NOT TELL ME THEY WERE NO WINTER TIRES.Afterwards the manager admitted to me that this was a thing they used to mention in their speeches but took away. (I have audio and video proof that he himself admitted that I was given a car that would not be appropriate for the weather conditions in Edmonton, Alberta)I used my brakes at a yellow light however I slid through an intersection as it turned amber. I was in a very unsafe intersection in Edmonton (gateway x whitemud) so I continued through. I tried to make a case for myself to enterprise and was ignored and charged not only the cost of the ticket but an administration fee. That was was extensively more than the labour it took to administer the fee.I don’t believe this company has great communication. Everyone was rude and tried to blame me. IF I WAS AWARE I DONT HAVE WINTER TIRES IN THE WINTER I CAN MAKE ADJUSTMENTS! I didn’t review before but I always review companies with amazing service and this was such a bad experience I want people to know new next winter. Apparently you have to ask for the right tires per season.

Came to this location when my car was damaged and they were very helpful! Picked me up from fix auto, dropped me off after and I was maybe dealing with them for 30 minutes total. Very simple and efficient. Thanks Everyone.

I wish i could give NO STAR at all! Worst customer service ever! Ever! Two guys working there, representative was mean and not helpful! How would enterprise hire these people! We reserved the car online and went to pick it up the day after! Coming all the way from BC and had our trip planned and he said first he has no multi destination car available which means to pick up in downtown and drop at airport (which i choose online) we said ok we will drop it at the same location just we really need the car and have to drive to banff ontime , then he said no car available at all! What?we booked online and planer based on that for 1 week trip! He said nothing available and left to the back! Left us alone! No responsibility! DO NOT GET A CAR FROM ENTERPRISE!!!!!!!!

Rented a Jeep Grand Cherokee from this location. Had to extend the rental for a couple days. Did it over the phone without any issues despite the vehicle shortage. Nicole and Carter are amazing.

Best experience I’ve had with a rental company! From great customer service right down to great vehicle inventory. It was a such a breeze when I went to retrieve the rental car. My own vehicle was in the repair shop for over a month and Enterprise completely understood I needed to keep the rental all month long to get to and from work. They had gave me a reliable 2021 hyundai elantra with great safety features and a stunning exterior. 10/10 would recommend. A bit on the pricey side, but completely worth it!

I would definitely rate this place 5 out of 5. Great Customer service. Staff here are politely treating customers, they are very nice and helpful.Such a brilliant team. I would highly recommend this place to everyone.

I haven't gone to enterprise or any other rental company. I'm well aware that demand is high and supply is low. I guess that makes it okay to price gouge people struggling with the inflation rate increase and the recession. I have absolutely no faith in humanity at this point in my life and I've been here for 60 years. God help us all.

We’ve rented with them twice a year for 3/4 years. Always using my husbands credit card. They will no longer allow us to rent because I do not have a credit card, even with my husband with me authorizing his card use. Not sure why you’d change your policy to something so unbelievably dumb. We are married, we share a bank account. This makes no sense.

First of all the staff at this location were top notch, polite, efficient and professional.Secondly everything went smoothly - they had the car I booked ready to go even slightly before I booked it for - which I know is not always something that can be taken for granted but it is really nice this was flawless in this situation.Thirdly they had given me a call the day before to confirm everything - it is a nice low touch approach to confirming.Lastly they Jeep was in great shape and everything worked out.

I went to drop off the car at the bodyshop. The manger picked my girlfriend and i up and I couldn't believe what I had to sit beside. Like this was are very first time rent a car throw them and this is what we got into. But staff was very nice and friendly. But we got into are rental and there was garage in are rental also. So I'm never going throw edmonton downtown enterprise again.