Burlington Trampoline & Tumbling Inc.

Me and my friends have been coming to this gym for a few weeks now and tonight we had a new lady at the front desk. No greeting, I had to say hi first and let her know what we came to sign up for (the regular girl always greets us with a warm welcome and assumes we’re there to sign up for adult open gym since we arrive promptly at 8pm. She does her job very well!) but this girl starts shuffling through papers and after a while I let her know she wasn’t going to find one for me since I already did the registration online. She said “I don’t think that’s a thing” and I let her know again that when I first signed up I registered myself into the system. I already gave them my name address, emergency contact, all that already. She ignored me and didn't respond. She grabbed a blank form for me and just put it in front of me to fill out but she didn’t say anything. (My friends with me witnessed the exchange and also had an unpleasant time with this girl as well) I reviewed the paper and let her know for a 3rd time I already did this online and she didn’t respond again. It was all very rude and disorganized. When she put the card terminal up to pay she also didn’t say anything. That’s just not how you do your job. I hope the regular girl is back next week because this made for a very weird experience for me and my friends as they each had a bad experience with her. She came inside the gym and watched us as she talked to another employee and we constantly saw them looking pointing and talking so we can only assume it was about us. It was very weird and this type of behaviour shouldn't be tolerated in a place of business. There was 5 of us who came together and we were very calm and respectful the whole time so to be treated like this made for a bad experience overall. And then at the end when we were leaving she said something rude to one of my friends about the paper again. She let my friend in without doing the form, but wouldn’t let me in without doing it and then when we were trying to leave she gave my friend a hard time about it. WEIRD WEIRD WEIRD. Wish washy and unprofessional please bring the regular girl back!!!

Lovely gym, some coaches more attentive than others. Unfortunately our child was not provided much instruction. She did bum drops the entire term. We really wanted to continue but I could have taught her this skill. Hopefully they can instruct coaches to understand the child’s experience level and try to challenge each child so they leave feeling more confident and learn a new skill. Very dissatisfied.

This might have been the best camp my kids have ever gone to. I was so happy with how well it was run. Great communication from the camp coaches and great programming. My kids had a blast. They were also the only camp in the area where my 3.5yo and 6yo could go to the same camp. Great value! My daughter is really into gymnastics and my son had interest in ninja warrior. They both came out of camp with lots of new skills, increased confidence and equally happy and tired at pickup. Both kids were upset when the week was up. I plan to do 2 weeks next year.

My 3 year old loves this place! Ninja classes for the win! A+

My son has been a part of the ninja zone program for 3 seasons and 1 season of trampoline. He loves it and we can see the results paying off. Great team and great teachers for the kids!

My kids love coming here and have participated in the ninja and trampoline recreation programs. They especially love the large foam and spider pit. The front desk staff are also very friendly and accommodating. This place is also really clean. I would highly recommend checking it out.

My son has been coming to lil ninjazone classes for a month or so now and he is absolutely loving the classes. He is 4 years old and with this generation of kids growing up and missing out on a number of things due to the pandemic, like socializing and learning basic life skills he has been a little behind with learning how to listen to instruction from anyone other than his parents, it's so great that he has the opportunity to learn these skills in a fun and safe environment! His coach Sofi is very patient and caring, I have seen lots of improvement in his ability to listen which is fantastic and of course he has fun which is the main thing! Facilities are clean and tidy, staff are all lovely, highly recommended!

I was extremely disappointed overall with my experience there. I had two kids enrolled. One for kinder gym, which was actually really good for the younger kids. They did a variety of activities and the coaches seemed quite attentive overall.The disappointment stems from the Youth Trampoline class. From what we were told, some students that could not get in to the competitive trampoline class, I assume due to numbers ended up enrolling in the recreational youth trampoline (6+). What this lead to was probably about 7-8 students who were all quite advanced, and my daughter a complete beginner. I have no issue with her being in a class with others more advanced, the problem was the coach paid almost zero attention to my daughter. She learned 1-2 skills (bum drop and twist) and ended up repeating them for the whole semester. She's too quiet to speak up, and I ended up speaking to the staff at least 2-3 times, but nothing changed.To be fair, one class she had a fill in Coach who was AMAZING. She really helped her try new things, but the Coach who was generally in charge of the class was completely clueless. The last class of the semester my daughter finally got up the courage to ask the Coach to show her something, and the Coach showed her how to do a bum drop twist...which is the ONLY thing she had been taught the entire time. She literally repeated that skill for 30 minutes every class because it's all she was shown.It was extremely disappointing, and had my son not been in KinderGym at the same time, I probably would have pulled her out, but they also don't offer refunds, just rescheduling, which given our experience was not going to happen.

Our daughters have been a part of Burlington Trampoline and Tumbling for many years. They love the classes and individual attention the coaches give them and have truly excelled. An amazing experience overall with coaches that really care and are good at what they do! Looking forward to another fabulous year!!!

My youngest daughter who is 10 years old, was her first time attending a summer camp with her friend and they both had a great time. They would love to do it again next year! Appreciate how well it was planned and organized for drop off and pick up! Thank you to the whole team!