Sunrise of Burlington

After both of my parents suffered stokes, I was able to find a residence that was not set up to offer my mother the assistance she required. Fortunately, after a short time, I was able to move my parents to Sunrise in Burlington.From the first day at Sunrise, my father was extremely happy with the care my mother was receiving from the staff at Sunrise. Not only was the care superior, the food, the building itself (their room looked out onto Lake Ontario) and the activities were all far superior. My father was able to walk to the plaza across the street, which had all of the extras they wanted, which was sweets for them and dog treats for the dogs that came to Sunrise.My father said Sunrise wanted to make him keep on living, whereas the other location did not.Another major difference between Sunrise and the other location was the medial staff and the greater availability of a doctor. At Sunrise the doctor came more often and was available more hours.The PSWs and the cleaning staff were always there to help my parents and any resident. All of the staff at Sunrise were always available and friendly would be able to update me on anything my parents needed, or what care they were giving, if it had changed.What I liked was, at Sunrise there were PSWs assigned to the residents, so they got to know the residents and were able to see if the resident had any changes that may need observation. This was comforting to know.During Covid I was always updated on my parent’s health. The staff did everything they could to enable contact between my parent’s and our family members.Last year my father’s health deteriorated rapidly, resulting in him being hospitalized. The hospital staff wanted to send my father back to Sunrise, even though his care requirements were beyond what Sunrise could offer. Tonia, the Executive Director, worked with me to get my father moved to a long-term care facility. Tonia did not have to help me. She could have put income for Sunrise over a resident’s needs. She did not do that.My father passed away shortly after moving from Sunrise. The Sunrise staff were very helpful in taking care of my mother and dealing with any issues she had, while I was not able to be around.I wish to thank Tonia and all of the staff at Sunrise of Burlington, those who are still there and those who have moved on, who helped my parents. Your efforts made my parents happier, especially through Covid.Some may say the extra cost to live at Sunrise is not worth it. My experience is I disagree. For what the difference in the cost was, the service was worth far more. I would recommend Sunrise of Burlington as a place that your family member will be taken care of.David Lang

Clean, close to good shopping and the lake, lots of walkable diversions nearby. Well staffed, friendly and competent.

Incredible staff who strive to provide dignity and compassion to seniors in their elderly years. The attentive PSWs really do love and respect their residents. My father-in-law received excellent care during the final year of his life. The facility is well maintained, there are are good meal options and they provided a very safe Covid experience for all the residents. They also keep honest and open lines of communication with the family of the residents.

If I could give more stars I would! The staff at this home cared for my loved one like they were their own family member. They handle the pandemic like true heroes and my family is forever grateful. They kept and continue to keep their residents safety priority number one.

Where do i start….the feeling you get when you walk through the front doors to speaking to the entire Sunrise Team (Family) is truly outstanding. I would actually feel honoured to leave my own parents here to enjoy the rest of there time on this earth. I feel strongly that everyone who works here don’t feel like it’s a job but a blessing to be apart of such an amazing team. If you are looking for a beautiful home with superior services and top of the line accommodations, dining options and personal touch care….look no further!!!! Great Job Sunrise Senior Living Burlington Team for everything you do….Legendary!!!

I had a great experience here while my clinical placement. The joy I felt here working with staff, and serving the residents was like never before. The place which gives peace and kindness.I am touched beyond my words…

Full disclosure in response to prior reviews - I am a local guide with some repute on Google. I have not been coerced in anyway. If you review some of my reviews you will see I do not review positive without reason and when negative, I do not hold back. But to the review of Sunrise. My 91 year old father was lucky enough to find his permanent home here after breaking his shoulder in a fall from his scooter. My Dad is receiving excellent care at Sunrise. The wellness team especially have provided attentive, knowledgeable and loving care. Each staff member has shown compassion and genuine affection for my Dad and his cat, that has been allowed to occupy his suite with him. At times I have expressed concern for various issues, and each time without fail, my concerns have effectively been addressed without question. I have observed staff with other residents going out of their way to assist and comfort them. Having my Dad reside his final days here is a blessing. Now it's not cheap and that is probably my only negative comment. But in my mind you get what you pay for and I feel that my Dad is getting the best possible care, from the best people in the business. I thank all Sunrise staff and management from the bottom of my heart, especially during the difficult days of the pandemic lock downs.

Because of covid I couldn't tour Sunrise or meet the staff before dad moved in but the staff have been exceptionally welcoming and kind. Today a manager asked me how I was doing! Now that's caring! Today I also had my first FaceTime visit with dad and when he started to cry the Wonderful staff person sitting with him was so kind and comforted him when I was not there to do it. I live 3 hours away so FaceTime visits will be important. Thank you to the sunrise staff for arranging these visits. I feel like dad is in good hands.

My parents came to Sunrise in 2018 and eventually my father was moved up to the memory floor before his death last year. Throughout his battle with Alzheimer's and illness, the staff were incredible. Their kindness and compassion for my whole family got us through it. My mother is still there, surrounded by people that treat her with respect, love and humour. Throughout the Covid pandemic, they have really been exceptional. My mother loves the people there, is very happy and as her family, we are extremely grateful.

The staff here is absolutely amazing and the care is outstanding. I am so happy I chose this place for my Aunt, she was so loved by everyone. I loved that it is a smaller community, everyone feels like family. I highly recommend this retirement home, well worth every penny for the care and attention my Aunt received.