Lacoste

Beware EveryoneThey are just selling the Rejected stock or The Defected PiecesOn the top of everything they have a 3rd class Customer service

I just went into the store. Whenever i visit Vaughan Mills, I do visit this store. Not anymore from today. I went last time and bought a black tshirt last month. Last time too I felt unwelcomed by the same sales lady. Thought maybe it would be one of those days for her. Today I went, the behaviour is the same. I touch a white tshirt and she comes and tells me v coldly its all loose fit, they dont have the size. I immediately asked her “do u know my size?” If am not wearing a down jacket maybe yes u can guess..but am wearing a down jacket!!I came out of the store immediately and returned to let the store manager know. Guess what!! I was politely sharing with him and he in return snaps me and says, “yes we only have loose fit and not slim and regular fit anymore, so maybe thats why she was trying to let you know.” I was zapped. Did I ever shared I wanted slim or regular fit?? I told him.. as a customer let me check the product. By saying “its all loose fit, we dont have the size, without u knowing the person’s size and preference(s) means “DON’T TOUCH!”You do not know the person personally and the person is wearing down jacket, hence size and preference will be unknown.I went to share my unpleasant experience with the manager and got more irate coz he dismissed the fact without listening, snapped me in the middle and said “yes nowadays we dont carry regular and slim fit!”When did I ever say I wanted regular or slim fit. I like and wear Essentials are they slim fit??An advice -> “buy lacoste online or go to Yorkdale.. they have better sales associates and maybe manager.

Great customer service. Exchanged a pair of shoes that the leather had buckled 2 weeks after purchased. Thank you

Been to this store many times. Lacoste is one of my favourite. Went to the store yesterday and bought some jackets and sweats The lady was very helpful but the big guy was pretty rude. After we paid for the clothes. He threw the bag on the table beside the cash counter. The guy needs a coffee first of all and then some manners.

Absolutely Horrific experience.My mother bought something for me a week agothen I came to return it , no returns only exchange ( their system wouldn't allow it )weird but okthen I had no choice to rush buy something of similar valuethen the salesperson which is also the manager said this is a final sale.I walked out the doorthen I checked the shirt again I found something very weird about itless than 15 mins afterwalked in again 15 mins after I told her I want to exchange it , she said no you can'tI literally just walked out the door.I have never seen that before.this is a Lacoste store , this is a shame of a customer service.and totally unacceptableI will never deal with them again.

Worst customer service by the lady who pretended to be the assistant manager. Wish i could give her negative stars . She was so rude and don't know how to handle the situations calmly, she dont want to listen to the customers ,Dont wanna go there again,, its really shameful

The managers there are disgusting. There's an old hag of a manager (old woman always wearing a face mask) who was clearly short tempered dealing with customers and was getting flustered when the store was busy smh. I saw her yell at a sales associate who was doing a really good job upselling to me to focus on other customers which was disrespectful to him and myself, they clearly have no respect or care for their customers and employees. I'd give this store a negative 5 stars if it existed.

This is not a store this is a real joke, they're charging premium for poor selections and literally no sizes. Believe it or not out of respect to their customers their clearance items are only torn and punctured items and asking for $80 and $90 for these damaged items!! I think this place will close down soon, I had some respect to this brand before but not anymore I saw some very angry customers.

The ladies working here were not helpful at all. Asked for a size and they didn't even want to check the shelves. They had some on a counter and I asked for another of the same size, they just looked at each other and said they don't have anything else. Clearly they don't want to help the customers. I had checked the shelves myself and know for sure there were some sizes there as well. I ended up leaving the store because of bad customer service. They even had the audacity to laugh at my reaction when I said it looks like they don't want to help the customers. The only person who was working hard and was even nice to answer to my query was the cashier working on her own.

Worst service. Only 1 person can enter change room area at a time. Person guards the place like fort and does policing. Do not accept cash. You will get you dont belong here vibe" from the way they serve you. And at last they have "cheapest" looking sticky note of "no extra bags" sign. Over all worst service."