Real Canadian Superstore Richmond Road

Bad management. They absolutely refuse to provide the small carts. They have only big carts and I can't get it into their thick heads that most customers are looking for small carts.UPDATE: NOW THEY HAVE REMOVED ALL SMALLER CARTS. THE MANAGEMENT HAS ABSOLUTELY NO CONSIDERATION FOR ELDERLY, SENIORS AND THOSE WITH HEART CONDITIONS WHO CANNOT MOVE THE LARGER CARTS.They are located well and hence have lots of customers because of good location hence they don't care about customer satisfaction. However, I am boycotting them because of unavailability of small size carts and I recommend this too so that they start caring.

Weekday shopping here is wonderful.Weekend shopping is very busy and they have lots of cashes open to keep the traffic going.There is a lot of selection. Don't be surprised if you spend at least a half hour here as the shop is huge.The environment is clean and well organized.The last experience with a cashier was very pleasant.Good job.

What happened? This store used to be great! I walked there while my daughter was at basketball practice. They've closed off all street entrances, so definitely don't want you walking there. Grocery carts are strewn everywhere due to this policy. Food selection isn't what it used to be. I think they are going for Costco low variety, but lots of single products. There were no baskets for limited purchasing and I couldn't find a small cart, so I ended up pushing around a broken large cart. I should have just stuffed everything in my backpack as I walked around. And the place is a mess inside too, but alas no photos there. GO TO FARM BOY if at all possible. It is only a block away and they act like they actually want your business.

Great selection of fresh fruit and vegetables! Can be really busy during peak hours but there are some quiet times during other parts of the day that make getting in and out really fast easy!

This has to be the most poorly designed grocery store I've ever been to.The main entrance at the rear corner of the building is always congested, so you have to be very patient trying to navigate in and out of the building.Not a great selection of products. The organics section is pretty good, and it does have a large Joe Fresh section.Difficult to find good deals in the meat department compared to grocery stores, but the meat/poultry is pretty decent quality.Rarely enjoy my grocery shopping experience here. Would much rather shop at Farm boy down the road.

Not sure what happened as it used to be great with helpful and courteous staff in the garden centre. Our latest experience today was awful to say the least. We saw easter cream eggs on sale, so picked up several. As we left, we noticed the price rung up at 8.29 for 154g – instead of 1.25 each as advertised. There was a huge line-up which we didn’t want to hold up – so went to customer service instead. The initial cashier that dealt with us was very nice and paged for a price check 4 times but didn’t get a response. She then paged the manger twice. After we waited 30 minutes, the manager finally showed up. We showed him the photo – and asked that he honor the price that was advertised. He said that we made a mistake, and it was not the right product, even though the pallets of easter crème eggs were all around the sign. He said the sign of the actual price $8.29 must have fallen off. He said there wasn’t much room in the store for chocolate displays & signs. This clearly did not ring true (as there was a huge display and numerous pallets all of Cadbury crème eggs around the sale sign. When we asked for his full name, he refused to provide it. Even though his full name (Jamie?) was displayed on his name tag, he hid it with his fingers and refused to provide it. He was very unprofessional and while he did offer us two packages at the “advertised price”, we declined. What kind of manager of a store would refuse to provide his name? The whole experience left a bad taste in our mouths and no desire to return to the Westboro store. We will be going to the nearby Farm Boy instead.

This store has misleading price-tags, and cashiers who know neither arithmetic nor politeness. Avoid if you can, and, if you absolutely must buy anything from there, make sure to check your receipts before leaving.

Great location, deals, staff & layout. Easy to find most things and if I ever have trouble there are always friendly staff nearby to lend a hand.Food is relatively cheap compared to nearby stores and my only complaint would be the bathroom situation!

Great selection of fresh goods but the emplacement is so not shopper friendly...exit and entry at the same door, groceries down the hall up to the exit/entrance door, pretty dark environment not alot of natural light inside.

You can find better prices at other stores, but hard to find one with this much variety. This place has it all.With the bad weather and ice storms we get here in Ottawa its nice to do all the shopping you need at just one place.Also, considering the location, it's surprising i never have a problem getting a parking spot.