Preferred Plumbing Solutions Inc.

The staff were very professional and responsive. They were very clear about the price. It was Friday afternoon and our water heater suddenly stopped working. We were expecting the worst, and had anticipated to live without hot water over the weekend until someone is available to help the following week. I called over 5 different vendors and everyone said they either have no immediate availability or refused to give me a ballpark quote unless I pay a visitation fee for them to come over to see it first. At first, Preferred Plumbing also didn't have any availability but they were able to move things around and offered me same day troubleshooting and replacement service. We were very happy with the results and would definitely recommend their team to other people.

The work men who arrived were consummate professionals. They tended to all my requests and completed them remarkably quickly. Then they found a way for me to pay a bit less. Altogether I would recommend them for skill and professionalism.

Made a call to them after finding them on google with some good reviews. I had a lot pressure toilet issue. I got lucky and there was a technician in the area just finishing up a job so I got someone right away. I got Mario & Dominic they were both fantastic. Gave me different options for the repairs and talked me through all of them. They got started on the repairs right away and were finished Quickly. Definitely would use them again.

We needed to install a faucet in our washroom and Dominic did an incredible job not only with the installation, but with explaining everything that was being done. Both Dominic and Daniel went over the different parts and provided thorough information. They gave us multiple options in terms of the work that should be completed and put us in a great position to make an informed decision. By far the most professional plumbing company I have dealt with from the moment I gave them a call to the moment the work was completed. Extremely impressed!

Very happy with how thorough and professional Raphie and the team were. We had 2 other plumbers come by before and tell us our issue was not plumbing related. Thankfully we were referred to Preferred Plumbing and are very pleased with their assessment and all the work they did. We had a fairly large issue (underground drainage completed corroded and blocked) and the team completed the work quickly, with high quality and with consistent feedback throughout. Will be calling this group again should any other issues related to the plumbing come up at our home.

To start they were to be my house on a Wednesday Feb 1 2023 at 9:00am and 5 minutes to 9:00 the person from Preferred calls me on my cell to say they are running a few minutes late and apologized.The person said he would be happy to bring me a coffee. Who does that - a thoughtful gesture.They arrived at 9:05 am and promptly assessed what needed to be done to fix a broken kitchen faucet.They gave me 3 options at 3 price points and I choose one. The work was done quickly, promptly and on budget - 3 out of 3. The plumbing technicians were courteous, polite and efficient - again, 3 out of 3. Can't say enough positive things about the people and this company. Also my front door lock was loose and one of the technicians had a screwdriver and decided on his own volition to tighten the screws and now the door lock works much better. They will be the first plumbing company I call when and if I have any other plumbing issues in my house. This is a legit review. Andrew

Very pricy for what you get. Mario the plumber was exceptional!. He explained everything in detail. Very professional and courteous and really took care making sure they cleaned up 100%. His helper was great too.Could do without the sales pitch which I know they are trained to do. Thanks Mario.

From the first phone call with Raffy, everything was just absolutely perfect. Raffy really made me feel I was in good hands and he wanted to help asap. Dominic what the wonderful plumber he sent us, who was just so courteous, patient and kind. He walked me through everything he was doing and he made sure I knew what the options were, and before leaving he walked around the entire house to make sure I had no other leaks. Great company. Will be the only plumbing company I use from here on.

Raphie was incredibly professional and kind. I've never had a better experience with a service company of any kind. I would absolutely call Preferred Plumbing Solutions again if I encounter future problems and I highly recommend them. The attention to detail, thoroughness and above and beyond service was refreshing. Raphie even cleaned up after and cleared all the garbage for me, which no one has ever done. The details matter and say a lot about the way any business genuinely cares for it's customers. Thanks Raphie!

Preferred plumbing went above and beyond to explain their services and help with our master bathroom. Even after the service is done, they offered to call my insurance to support my case for draining issues needing to be fixed. I’m so impressed with their customer service, even as a follow up once the service was paid and completed!